Measuring Customer Experience to Drive Innovation

Measuring Customer Experience to Drive Innovation

Donna Gregorio is a corporate IT project management veteran, published author, college grad school instructor, and well-respected conference speaker. She helps organizations disrupt “change as usual” through a practical and repeatable framework, transforming their culture from surviving change to growing through change. Outside of her current role, Donna took a chance on herself by writing and publishing her own book, The Successful Project Manager: Practical Guidance from Lessons Learned, during the pandemic. In this episode, Donna and I discuss how to measure customer experience to drive innovation.

  • Why is it important for us to measure customer experience?
  • What tools do you recommend when measuring customer experience?
  • How does customer experience drive innovation?

Enjoyed this conversation? Definitely reach out to Donna to chat more about her professional experiences. Leave your thoughts in the comments section below! --- Follow Our Hosts on LinkedIn: Ann Campea, MSPM, MPH, PMP, CSM Vice President of Operations, TrueSense Marketing Program/Project management professional with over a decade of experience in product development, physical retail launches, health care, tech, and marketing industries. Donna Gregorio Author, IT Department Head, Professor, Project Manager, and Business Analyst A veteran of corporate IT project management, published author, college grad school instructor, and well-respected conference speaker.

Episoder(94)

From Employee to Entrepreneur: A PMO Leader's Journey

From Employee to Entrepreneur: A PMO Leader's Journey

Join us as we sit down with Bruno, a seasoned PMO expert with over two decades of experience in Fortune 500 companies, who's now embarking on an exciting entrepreneurial journey. In this candid conver...

15 Des 202427min

Project Management for the Unofficial Project Manager

Project Management for the Unofficial Project Manager

Welcome to The Everyday PM podcast! In this episode, we are thrilled to have Kory Kogon, FranklinCovey’s vice president of Content and Senior Consultant, and co-author of Project Management for the Un...

1 Okt 202430min

The Collaborative Leader with Evan Unger

The Collaborative Leader with Evan Unger

In this episode, Evan Unger dives into the intricacies of effective team leadership, decision-making, and enhancing productivity in remote virtual meetings. With his extensive experience at Schwartz a...

28 Aug 202436min

A.I. Powered Project Management

A.I. Powered Project Management

Project management enthusiasts and tech-savvy leaders, you won't want to miss the latest episode of The Everyday PM Podcast! Join our host, Ann Campea, as she sits down with Galen Low, Co-Founder of T...

19 Aug 202440min

Collaboration is the New Competition

Collaboration is the New Competition

We are thrilled to announce the release of the latest episode of The Everyday PM podcast, featuring the incredible Priscilla McKinney. Priscilla is not only the author of Collaboration Is the New Comp...

14 Jul 202425min

Streamlining Operations with Computerized Maintenance Management System and Project Management

Streamlining Operations with Computerized Maintenance Management System and Project Management

Hey there PM enthusiasts! We've got an exciting new episode of The Everyday PM podcast for you, featuring none other than Greg Christensen, the host of CMMSRadio podcast. In this episode, we dive deep...

25 Jun 202448min

Breaking the Glass Ceiling: A Conversation with Julianna Newland

Breaking the Glass Ceiling: A Conversation with Julianna Newland

In a recent podcast episode, we had the pleasure of speaking with Julianna Newland, a retiree and author, about her remarkable journey as the first woman to step into a public affairs management role ...

14 Jun 202427min

Great Meetings Build Great Teams

Great Meetings Build Great Teams

Are you a project leader or an agilist looking to improve your team's meetings? Look no further than the book "Great Meetings Build Great Teams: A Guide for Project Leaders and Agilists." This resour...

15 Aug 202340min

Populært innen Business og økonomi

stopp-verden
lydartikler-fra-aftenposten
dine-penger-pengeradet
e24-podden
rss-penger-polser-og-politikk
rss-borsmorgen-okonominyhetene
pengepodden-2
pengesnakk
livet-pa-veien-med-jan-erik-larssen
rss-politisk-preik
utbytte
morgenkaffen-med-finansavisen
tid-er-penger-en-podcast-med-peter-warren
finansredaksjonen
lederpodden
stormkast-med-valebrokk-stordalen
rss-markedspuls-2
liberal-halvtime
rss-sunn-okonomi
rss-pa-konto