EP11: Why Shopper-Centricity Is More Critical Than Ever Before, with Andy Murray

EP11: Why Shopper-Centricity Is More Critical Than Ever Before, with Andy Murray

In this episode, Wendy Liebmann interviews Andy Murray, CEO of BigQUEST, and Founder and Chair, Customer Centric Leadership Initiative at the University of Arkansas’ Walton College of Business, and formerly head of customer experience at Walmart and ASDA UK. Wendy and Andy discuss: Why being a shopper-centric organization is more important than ever.The role of the physical store in an omni-channel world.How to deliver “new” when people no longer shop the aisles.How to build shopper-centric o...

Episoder(108)

EP76: How to Build a Joyful Gen Z Beauty Retail Experience. With Claudia Lloreda, Blush-Bar

EP76: How to Build a Joyful Gen Z Beauty Retail Experience. With Claudia Lloreda, Blush-Bar

In this episode, Wendy Liebmann talks to Claudia Lloreda, founder and general manager of Blush-Bar, the Latin American beauty specialty retailer about creating a unique beauty experience for Gen Z sho...

10 Jul 202443min

EP75: The Power of Pets on the Future of Retail, with HABRI

EP75: The Power of Pets on the Future of Retail, with HABRI

In this episode, Wendy Liebmann talks to Lindsey Braun, Vice President of Research & Operations at HABRI (the Human Animal Bond Research Institute) about the power of pets to positively impact the hea...

5 Jun 202426min

EP74: The Future of Retail.  A View from the Other Side. With Helena Foulkes, Hudson's Bay Company

EP74: The Future of Retail. A View from the Other Side. With Helena Foulkes, Hudson's Bay Company

In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Helena Foulkes, current board member of Costco & Harry’s, former president of CVS Pharmacy and CEO and Board Member of the Hudson’...

29 Apr 202434min

EP73: Retail Loyalty Programs: What Shoppers Want Now, with Mara Sipzener, CVS Pharmacy

EP73: Retail Loyalty Programs: What Shoppers Want Now, with Mara Sipzener, CVS Pharmacy

In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Mara Sipzener, General Manager of Loyalty at CVS Pharmacy about what’s driving all the recent activity and upgrades to retail loya...

17 Apr 202427min

EP72: AI, Unified Commerce & Getting It Done with Justin Honaman, AWS

EP72: AI, Unified Commerce & Getting It Done with Justin Honaman, AWS

Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, continue discussions about emerging t...

13 Mar 202422min

EP71: Creating Happy Retail – One CPG Category at a Time, with Craig Dubitsky, Happy™

EP71: Creating Happy Retail – One CPG Category at a Time, with Craig Dubitsky, Happy™

In this episode, Wendy Liebmann talks to Craig Dubitsky, founder of Happy™ products, about his recent launch of Happy™ Coffee, his partnership with Robert Downey Jr., and how philanthropy is embedded ...

6 Mar 202435min

EP70: Innovating Beauty Retail -  A Latin View with the WSL team

EP70: Innovating Beauty Retail - A Latin View with the WSL team

In this episode, Wendy Liebmann talks to WSL Retail Strategy Consultant, Elia Auchane, and Retail Innovation Manager, Allie Chilicki, about curating a Retail Safari® at the inaugural Cosmoprof Miami e...

21 Feb 202433min

EP69: Building a “Magic” Health Care Box with Alex Gourlay, Holland & Barrett

EP69: Building a “Magic” Health Care Box with Alex Gourlay, Holland & Barrett

In this episode, Wendy Liebmann talks to Alex Gourlay, Executive Chair of Holland & Barrett, the UK’s leading wellness retailer, and formerly Executive Vice President and Co-Chief Operating Officer of...

18 Jan 202430min

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