Internal not External

In this episode of The HR Fix, the host Jude Fiddler discusses the importance of handling employee issues internally before they escalate to external legal proceedings. She emphasizes that as HR professionals, we have far more control over internal processes like disciplinary hearings, grievances, and dismissals. Once a matter goes external to tribunals or solicitors, we lose that control and ability to shape the narrative.

The host explains that internal processes allow for confidentiality and give the employer the power to dictate the procedures. This stands in contrast to external issues like tribunals, where the process is directed by external parties. She cautions that once a case goes external, it's often too late to change the facts or outcomes.

One common scenario the host highlights is when an employee obtains legal representation and the employer receives both a "without prejudice" letter outlining the employee's full grievances, and an "open" letter that requires a formal response. She urges HR professionals to view the without prejudice letter as a "shopping list" of problems that can be tackled internally. By arranging a meeting with the employee to go through each concern, the employer can demonstrate good faith efforts to resolve matters before the situation becomes irreversible. Similarly, the host highlights the importance of the appeal process in disciplinary and grievance procedures. She advises using them proactively to identify potential constructive dismissal claims and get ahead of the issues.

The goal should be to show that the employer has made a genuine effort to understand the employee's perspective and provide appropriate support. Ultimately, the host's key message is that HR professionals must be vigilant in spotting the warning signs that a situation could escalate, and use the tools available during internal processes to get ahead of potential legal action. By keeping matters internal for as long as possible, employers have the best chance of finding constructive solutions and avoiding the loss of control that comes with external disputes.

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