Designing a Personalized In-Store Experience: How Barnes & Noble’s Customer-Centric Focus Guided Its Loyalty Program Revamp
Send a text Mark Johnson, CEO of Loyalty360, spoke with Shannon DeVito, Senior Director of Book Strategy and Customer Experience at Barnes & Noble, about the brand’s shift in focus after going private...
7 Jun 202321min
Loyalty360 Loyalty Live | Chris Mills, Talon.One
Send a text Loyalty360's Mark Johnson interviews Chris Mills, Talon.One, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
6 Jun 202316min
Verizon Business 2023 Loyalty Expo Session: The Journey of Customer Loyalty and Retention
Send a text Mark Johnson, CEO of Loyalty360, spoke with Mike LiBassi, Manager, Verizon Business Lifecycle & Retention at Verizon, about his upcoming awards presentation for B2B Customer Loyalty at the...
2 Jun 20234min
Travelers: Leveraging Technology To Increase Customer Engagement and Making Roads Safer for Everyone
Send a text Mark Johnson, CEO of Loyalty360, spoke with Jessica Kearney, Assistant Vice President of Public Policy at Travelers, and Laura Richardson, Vice President of Customer Success at Cambridge M...
31 Mai 202329min
Loyalty360 Loyalty Live | Rob Purdy, CarltonOne
Send a text Loyalty360's Mark Johnson interviews Rob Purdy, CarltonOne, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
30 Mai 202318min
Revamping the Loyalty Program: How UDF Adjusts with Changing Customer Trends and Behaviors
Send a text Mark Johnson, CEO of Loyalty360, spoke with Denise Jenkins, Vice President of Marketing Insights and Loyalty of UDF, about how the brand adjusts to changing customers, its revamped U-Drive...
24 Mai 202329min
Progressive: Living Up to the Founders’ Vision – and the Brand’s Name
Send a text Mark Johnson, CEO of Loyalty360, spoke with Linda Nelson, Process Consultant from Progressive, about keeping a loyalty program easy to understand, evolving and adapting to what customers w...
22 Mai 202317min
Relentlessly Pursuing New Ideas: How Lenovo Leverages Its Role as a Challenger Brand & Creates Customer Loyalty
Send a text Mark Johnson, CEO of Loyalty360, sat down with Carlo Savino, Vice President of eCommerce for North and Latin America at Lenovo, to discuss how MyLenovo Rewards developed in the last four y...
19 Mai 202323min
