Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Send a text By studying customer behavior, The Coffee Bean and Tea Leaf noticed the impact its baristas and brew crew had on building customer relationships and improving loyalty. Leveraging this insight, the brand is focusing their personalization efforts at the store-level. As part of this focus, The Coffee Bean and Tea Leaf recently launched their newest customer loyalty initiative — Discovery Pass. The program helps new Coffee Bean Rewards members try more menu products with discounts spr...

Episoder(514)

Loyalty360 Loyalty Live | Travis Markel, Arrivia

Loyalty360 Loyalty Live | Travis Markel, Arrivia

Send a text Loyalty360's Mark Johnson interviews Travis Markel, Arrivia to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

8 Feb 202215min

Loyalty360 Loyalty Live | Christian Selchau-Hansen, Formation

Loyalty360 Loyalty Live | Christian Selchau-Hansen, Formation

Send a text Loyalty360's Mark Johnson interviews Christian Selchau-Hansen, Formation to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

25 Jan 202223min

Q&A with Tiffany Myers, MOOYAH Burgers, Fries and Shakes

Q&A with Tiffany Myers, MOOYAH Burgers, Fries and Shakes

Send a text Tiffany Myers is the Director of Brand Creative at MOOYAH Burgers, Fries and Shakes, an American fast-casual chain with over 90 locations in operation throughout the US, Canada, and the Mi...

12 Jan 202215min

Loyalty360 Loyalty Live | Susan Stein, Baesman

Loyalty360 Loyalty Live | Susan Stein, Baesman

Send a text Loyalty360's Mark Johnson interviews Susan Stein, Baesman to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

28 Des 20219min

Peet’s Coffee Revamps Loyalty Program from Ground Up

Peet’s Coffee Revamps Loyalty Program from Ground Up

Send a text Lisa Regelman is the Director of Loyalty and Growth Marketing for Peet’s Coffee, a Bay Area-based coffee shop with about 200 locations in the U.S. and products available in about 1,700 gro...

22 Des 202119min

Loyalty360 Loyalty Live | Dennis Reardon, Mastercard

Loyalty360 Loyalty Live | Dennis Reardon, Mastercard

Send a text Loyalty360's Mark Johnson interviews Dennis Reardon, Mastercard to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

21 Des 202120min

Bank of America Aims for Luxury with Preferred Rewards Program

Bank of America Aims for Luxury with Preferred Rewards Program

Send a text John Sellers is Head of Rewards at Bank of America, the second largest banking institution in the United States, and the eight-largest in the world, with over 4,600 retail financial center...

17 Des 202126min

Verizon Looks to Technology to Push Loyalty Forward

Verizon Looks to Technology to Push Loyalty Forward

Send a text Tommi Marsans is a Marketing Technology Strategist at Verizon Business Group, a division within Verizon Communications, one of the world’s leading providers in technology, communications, ...

16 Des 202119min

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