Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Send a text By studying customer behavior, The Coffee Bean and Tea Leaf noticed the impact its baristas and brew crew had on building customer relationships and improving loyalty. Leveraging this insight, the brand is focusing their personalization efforts at the store-level. As part of this focus, The Coffee Bean and Tea Leaf recently launched their newest customer loyalty initiative — Discovery Pass. The program helps new Coffee Bean Rewards members try more menu products with discounts spr...

Episoder(512)

Quiznos Anchored in Innovation in Loyalty Efforts

Quiznos Anchored in Innovation in Loyalty Efforts

Send a text Mark Lohmann is the president of REGO Restaurant Group, which owns the Quiznos restaurant brand that offers chef-inspired sandwiches, subs, and salads at about 500 locations as well as Tac...

20 Sep 202122min

VASA Fitness Using Burn & Earn Rewards Program to Promote Personal Voyages

VASA Fitness Using Burn & Earn Rewards Program to Promote Personal Voyages

Send a text Mindi Bridges is the Chief Brand & Marketing Officer for VASA Fitness, which has 48 locations that serve over 400,000 members across Colorado, Utah, Kansas, Oklahoma, Arizona, and Indiana....

15 Sep 202121min

Loyalty360 Loyalty Live | Don Smith, Brierley

Loyalty360 Loyalty Live | Don Smith, Brierley

Send a text Loyalty360's Mark Johnson interviews Don Smith, Brierley to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

14 Sep 202122min

Certified Angus Beef Growing New Steakholder Rewards™ Program

Certified Angus Beef Growing New Steakholder Rewards™ Program

Send a text Christy Johnson is Vice President of Branding at Certified Angus Beef, a group of family ranchers that offers the world’s first premium brand of beef. Loyalty360 CEO Mark Johnson spoke wit...

9 Sep 202123min

Tim Hortons New Loyalty Program Helps Boosts Digital Sales 30%

Tim Hortons New Loyalty Program Helps Boosts Digital Sales 30%

Send a text Matt Moore is the Vice President of Digital and Loyalty at Tim Hortons, Canada’s largest restaurant chain operating in the quick-service industry serving over 5 million cups of coffee ever...

8 Sep 202124min

Loyalty360 Loyalty Live - Matt Kates, PrizeLogic

Loyalty360 Loyalty Live - Matt Kates, PrizeLogic

Send a text Loyalty360's Mark Johnson interviews Matt Kates, PrizeLogic to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

7 Sep 202119min

Hallmark Delivers Smiles To Crown Rewards Members

Hallmark Delivers Smiles To Crown Rewards Members

Send a text Lindsey Roy is the Chief Marketing Officer at Hallmark, a $3.5 billion company that operates a diversified portfolio of businesses, including greeting cards, gift wrap, and related product...

20 Aug 202129min

McAlister’s Deli Drives Loyalty with a ‘Little Something Extra’

McAlister’s Deli Drives Loyalty with a ‘Little Something Extra’

Send a text Danielle Porto Parra is the head of marketing for McAlister’s Deli, which has nearly 500 restaurants in 28 states serving sandwiches, spuds, salads, and of course their famous McAlister’s ...

17 Aug 202125min

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