Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Send a text By studying customer behavior, The Coffee Bean and Tea Leaf noticed the impact its baristas and brew crew had on building customer relationships and improving loyalty. Leveraging this insight, the brand is focusing their personalization efforts at the store-level. As part of this focus, The Coffee Bean and Tea Leaf recently launched their newest customer loyalty initiative — Discovery Pass. The program helps new Coffee Bean Rewards members try more menu products with discounts spr...

Episoder(513)

Chuck E. Cheese Creating Experiences, Memories for Loyalty Members

Chuck E. Cheese Creating Experiences, Memories for Loyalty Members

Send a text Sherri Landry is the Chief Marketing Officer of CEC Entertainment, which owns the Chuck E. Cheese, Peter Piper Pizza, and Pasqually’s Pizza & Wings brands. Loyalty360 CEO Mark Johnson rece...

26 Jul 202137min

Loyalty360 Loyalty Live - Susan Frech, Vesta

Loyalty360 Loyalty Live - Susan Frech, Vesta

Send a text Loyalty360's Mark Johnson interviews Susan Frech, Vesta, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hosts speaker...

23 Jul 202117min

Loyalty360 Loyalty Live - Oliver Mitchell, Brandmovers

Loyalty360 Loyalty Live - Oliver Mitchell, Brandmovers

Send a text Loyalty360's Mark Johnson interviews Oliver Mitchell, Brandmovers, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hos...

20 Jul 202118min

A Look at 2021’s Most Patriotic Brands in America

A Look at 2021’s Most Patriotic Brands in America

Send a text Brand Keys annual survey of iconic American brands has identified those brands that consumers believe best embody the value of “patriotism.” Jeep ranked No. 1 for the 19th straight year. W...

20 Jul 202131min

Loyalty360 Loyalty Live - Chris Bosco, SMG

Loyalty360 Loyalty Live - Chris Bosco, SMG

Send a text Loyalty360's Mark Johnson interviews Chris Bosco, SMG, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hosts speakers ...

16 Jul 202121min

Loyalty360 Loyalty Live - Luke Smith, Baesman

Loyalty360 Loyalty Live - Luke Smith, Baesman

Send a text Loyalty360's Mark Johnson interviews Luke Smith, Baesman, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hosts speake...

13 Jul 202110min

Loyalty360 Loyalty Live - Natasha Janic, Salesforce

Loyalty360 Loyalty Live - Natasha Janic, Salesforce

Send a text Loyalty360's Mark Johnson interviews Natasha Janic, Salesforce to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hosts s...

9 Jul 202114min

For Price Chopper and Market 32, Charity Giving Grows Loyalty Programs

For Price Chopper and Market 32, Charity Giving Grows Loyalty Programs

Send a text Glen Bradley is Group Vice President of Marketing at Price Chopper Supermarkets and Market 32, which combined have over 130 locations. Loyalty360 CEO Mark Johnson spoke with Bradley about ...

7 Jul 202126min

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