Office Depot: The Human Touch Builds Customer Engagement & Lifetime Loyalty
Send a text Mark Johnson, CEO of Loyalty360, spoke with Kevin Moffitt, President of Office Depot, about core customer service aspects of an in-store experience, managing well-optimized marketing progr...
26 Jun 202326min
Verizon: Forming Strategic Partnerships To Create a Meaningful Small Business Customer Loyalty Program
Send a text Mark Johnson, CEO of Loyalty360, spoke with Mike LiBassi, Manager, Business Lifecycle & Retention at Verizon, about the value of brand partnerships, gathering Voice of Customer feedback th...
19 Jun 202318min
Connecting with Customers in the Wild: How The North Face Builds Emotional Loyalty and Engagement with Experiences
Send a text Mark Johnson, CEO of Loyalty360, spoke with Vanessa Christie, Director of Loyalty and Experiences of The North Face, about the brand’s customer loyalty strategy, the new XPLR Pass loyalty ...
16 Jun 202326min
Ford: The Road to Loyalty Program Success – Adapting to Change, Offering Flexibility, and Treating Loyalty Customers Like Family
Send a text Mark Johnson, CEO of Loyalty360, spoke with Dani Catana, North American Loyalty Operations Manager for FordPass™ Rewards Visa and FordPass™ Rewards Program, about building a robust loyalty...
9 Jun 202313min
Designing a Personalized In-Store Experience: How Barnes & Noble’s Customer-Centric Focus Guided Its Loyalty Program Revamp
Send a text Mark Johnson, CEO of Loyalty360, spoke with Shannon DeVito, Senior Director of Book Strategy and Customer Experience at Barnes & Noble, about the brand’s shift in focus after going private...
7 Jun 202321min
Loyalty360 Loyalty Live | Chris Mills, Talon.One
Send a text Loyalty360's Mark Johnson interviews Chris Mills, Talon.One, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
6 Jun 202316min
Verizon Business 2023 Loyalty Expo Session: The Journey of Customer Loyalty and Retention
Send a text Mark Johnson, CEO of Loyalty360, spoke with Mike LiBassi, Manager, Verizon Business Lifecycle & Retention at Verizon, about his upcoming awards presentation for B2B Customer Loyalty at the...
2 Jun 20234min
Travelers: Leveraging Technology To Increase Customer Engagement and Making Roads Safer for Everyone
Send a text Mark Johnson, CEO of Loyalty360, spoke with Jessica Kearney, Assistant Vice President of Public Policy at Travelers, and Laura Richardson, Vice President of Customer Success at Cambridge M...
31 Mai 202329min
