Bojangles: Shaping the Customer Experience with the Right Technology and a Dash of Southern Hospitality
Send a text Bojangles is a Carolina-born restaurant brand specializing in Southern food like hand-breaded fried chicken and made-from-scratch biscuits. Founded in 1977 in Charlotte, N.C., by Jack Fulk...
9 Jan 202425min
Amtrak: Enhancing the Customer Experience with a Proactive Service Recovery Initiative
Send a text From the inception of railroads in the U.S., commercial freight railroads operated private passenger service. However, by the 1960s, travel by air and interstate highways dominated, and it...
8 Jan 202422min
Food Lion: Keeping Customer Loyalty and the Customer Experience at the Forefront
Send a text Founded in 1957 in Salisbury, N.C., Food Lion has spent over six decades delivering fresh and affordable products to its customers. With over 82,000 Food Lion associates serving more than ...
3 Jan 202412min
Fubo: Building Brand Love by Rewarding Consumers and Investors
Send a text Originally established in 2015 to provide soccer fans with a way to stream matches, today, Fubo is a direct-to-consumer live TV streaming service enjoyed by 1.48M paid subscribers in North...
2 Jan 202441min
Loyalty360 Loyalty Live | Vince Tirelli, dunnhumby
Send a text Discover the future of grocery shopping with Vince Torelli, the customer strategy maestro at Duhumbi, as we unravel the secrets behind what really drives your choice of where to buy your g...
29 Des 202325min
Loyalty360 Loyalty Live | Sam Panzer, Talon.One
Send a text Loyalty360 interviews Sam Panzer, Talon.One, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
12 Des 202326min
Improving Customer Loyalty: A Q&A with Subway on the Launch of the New MVP Rewards Program
Send a text Partners Fred DeLuca and Dr. Peter Buck opened Pete’s Super Submarines in Bridgeport, Connecticut, in 1965 after 17-year-old DeLuca asked the nuclear physicist (Buck) for advice on paying ...
12 Des 202320min
Loyalty360 Loyalty Live | Peter Vogel, vPromos
Send a text For brands with loyalty programs, customer interaction is an integral part of the total customer experience. Brands benefit when their programs are easy to join, and customers can effortle...
5 Des 202326min
