Personalized Care: How Ulta Beauty Uses Its Ultamate Rewards® Program to Build Emotional Loyalty
Send a text Mark Johnson, CEO of Loyalty360, spoke with Jessie Rosenberg, Loyalty Strategic Partnerships Manager for Ulta Beauty about the history of Ultamate Rewards®, its customer loyalty strategy, ...
29 Mar 202318min
Loyalty360 Loyalty Live | Eileen Peacock and Aidan Lundy, Tenerity
Send a text Loyalty360's Mark Johnson interviews Eileen Peacock and Aidan Lundy, Tenerity, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
28 Mar 202322min
A Touch of Madness in the Customer Experience: How Moosejaw Creates Value for Customers Through Exceptional Service
Send a text Mark Johnson, CEO of Loyalty360, spoke with Eoin Comerford, CEO of Moosejaw, about the brand’s customer loyalty initiatives, how it redesigned its customer service to improve the customer ...
27 Mar 202328min
Ulta Beauty at the 2023 Loyalty Expo: How to Develop Successful Loyalty Partnerships
Send a text As brands seek to provide more one-to-one personalization and meaningful value for loyal guests, many look to leverage partnerships with companies that are relevant to guests’ wants and ne...
21 Mar 20232min
Know Your Customers: How Yesway Creates Meaningful Value through First-Party Data
Send a text Since its beginning in 2015, Yesway has focused on collecting and understanding first-party customer data. The brand focuses on building relationships with its customers through in-store i...
20 Mar 202325min
Adjusting to Customer and Market Changes: The Impact of Customer Data on Customer Loyalty Strategies
Send a text Mark Johnson, CEO of Loyalty360, spoke with Diane Eichler, Senior Vice President of Marketing at Kampgrounds of America, Inc., about the brand’s customer loyalty efforts, how it collects a...
17 Mar 202325min
Crowdsourcing Loyalty: How David’s Bridal Creates Value for Customers in Low-Frequency Industries
Send a text Mark Johnson, CEO of Loyalty360, spoke with Kelly Cook, Chief Marketing & IT Officer for David’s Bridal, about the development and expansion of the Diamond Loyalty program, her experience ...
15 Mar 202330min
Loyalty360 Loyalty Live | Don Smith, Brierley
Send a text Loyalty360's Mark Johnson interviews Don Smith, Brierley, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
14 Mar 202330min
