Publix: Cultivating Customer Loyalty by Enhancing the Customer Experience

Publix: Cultivating Customer Loyalty by Enhancing the Customer Experience

Send us Fan Mail Publix was founded in 1930 in Winter Haven, FL, by George W. Jenkins and is one of the 10 largest-volume supermarket chains in the country. The brand’s retail sales reached $54.5B in 2022, and Publix is expanding into new markets, with stores opening in Kentucky and enlarging the supermarket’s footprint to eight states. Employee-owned, the company is both customer- and associate-centric. A commitment to caring for and serving the communities in which stores are located...

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