The Power of Lead Audit Reports: Tracking Interactions and Actions in Five9

The Power of Lead Audit Reports: Tracking Interactions and Actions in Five9

In this episode of Channel Automation, our hosts Steven White and KC Urias are joined by Tiffany, an industry expert in call center solutions. They dive into an insightful discussion about their experiences with Five Nine, a powerful but often misunderstood tool, and how it can greatly impact efficiency in call centers. From prioritizing lead lists to understanding discrepancies between systems, they explore the intricacies of call center management and share valuable tips on optimizing perfo...

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Episoder(37)

BadAss Tech Pt. 1: CHAU and GECKOBOARD - Analytics made easy

BadAss Tech Pt. 1: CHAU and GECKOBOARD - Analytics made easy

Welcome back to another episode of Channel Automation, where we gear up to unravel the complexities of lead conversion and explore cutting-edge solutions in business intelligence. In this three-part...

1 Mai 202413min

BadAss Tech Pt. 2: The HumAIn tool for Human Experts - Next Gen AI Assistants

BadAss Tech Pt. 2: The HumAIn tool for Human Experts - Next Gen AI Assistants

Welcome back to another episode of Channel Automation, where we gear up to unravel the complexities of lead conversion and explore cutting-edge solutions in business intelligence. In this three-part ...

1 Mai 202427min

BadAss Tech Pt. 3: Facebook and Google Automated Replies - Client Communication Streamlined

BadAss Tech Pt. 3: Facebook and Google Automated Replies - Client Communication Streamlined

Welcome back to another episode of Channel Automation, where we gear up to unravel the complexities of lead conversion and explore cutting-edge solutions in business intelligence. In this three-part ...

1 Mai 202419min

The Power of Streamlined Customer Outreach with Brian Rudd

The Power of Streamlined Customer Outreach with Brian Rudd

Learn more about our guest: https://www.linkedin.com/in/brian-rudd-5b26351a/ We’re back! In this episode of Channel Automation, we submerge into the world of home improvement with Brian Rudd, the forc...

11 Apr 202422min

Mastering Commercial Property Maintenance with David Kirk

Mastering Commercial Property Maintenance with David Kirk

Learn more about our guest: LinkedIn - https://www.linkedin.com/in/david-kirk-ppm/ In this episode of Channel Automation, we engage in a compelling conversation with David Kirk, Vice President of S...

7 Mar 202422min

Building Strong Teams for Home Service Success with Ruben Ugarte

Building Strong Teams for Home Service Success with Ruben Ugarte

Welcome to another episode of Channel Automation, the podcast where we decode the intricacies of technology and marketing automation for your business. I’m your host, KC Urias, and today we're diving ...

29 Feb 202429min

Innovations in Home Improvement Marketing with Sarah Nelson

Innovations in Home Improvement Marketing with Sarah Nelson

Welcome back to Channel Automation, where we delve into the fascinating world of digital marketing and its ever-evolving tools and strategies. In today's episode, we sit down with the insightful Sarah...

15 Feb 202429min

The Cultural Shift to Automated Success in Sales Teams with Rob Cass

The Cultural Shift to Automated Success in Sales Teams with Rob Cass

Welcome back to Channel Automation, the podcast that dives deep into the world of optimizing communication and processes through automation. I'm your host KC Urias, and today we have an exciting episo...

8 Feb 202429min

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