Going Digital First at RFG with Shannon Spotswood
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shannon Spotswood, president of RFG Advisory, a professionally managed hybrid RIA dedicated to supporting advisors ...
18 Jan 201938min
Creating Contact Center Leaders with Jim Rembach
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Rembach, president of Call Center Coach, an e-learning platform which develops contact supervisors skill sets f...
6 Des 201841min
The Wallet Allocation Rule with Luke Williams
In this episode of the CX Show, we speak to Luke WIlliams, Head of CX at Qualtrics, about the Wallet Allocation Rule and how businesses can gain a competitive advantage through customer experience.
3 Mai 201846min
Establishing a Customer Journey Strategy with Annette Franz
In this episode of the CX Show, we speak with Annette Franz, Founder and CEO at CX Journey, Inc, about laying the groundwork for a successful customer experience strategy.
26 Apr 201832min
How to Offer Amazing Customer Service with Shep Hyken
In this episode of the CX Show, we speak with Shep Hyken, Chief Amazement Officer at Shepard Presentations, about delivering an amazing customer service experience.
13 Apr 201850min
Customer Experience Enablement with Lynn Hunsaker
In this episode of the CX Show, we speak with Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum, about organizational changes that need to take place before a change can be made to the cu...
29 Mar 201842min
Customer Journey Mapping with Jim Tincher
In this episode of the CX Show, we talk to Jim Tincher, Journey Mapper-In-Chief at Heart of the Customer, about customer journey mapping and the importance of identifying and eliminating friction and ...
8 Mar 201839min
