'Late payment is a massive issue' - what agencies want from clients, PRWeek podcast

'Late payment is a massive issue' - what agencies want from clients, PRWeek podcast

We've heard what clients want from agencies - this week's PRWeek Beyond the Noise podcast takes the agencies' perspective.

Throughout August, PRWeek ran interviews with senior in-house comms and corporate affairs directors from BAE, Subway, Royal Mail and Starling Bank. We asked what they like - and don't like - about working with comms agencies.

Our guests this week discuss the relationships from the view of agencies. We are joined by Tom Symondson, global head of growth at Grayling and parent group Accordience, and Mike Robb, co-founder of Boldspace.

PRWeek UK’s Beyond the Noise podcast, which is published on alternate weeks, looks at some of the biggest issues affecting comms and PR. Download the podcast via Apple, Spotify, or listen on your favourite platform.

Symondson and Robb discuss how the client-agency relationship has evolved in recent times, for better and worse.

They examine how the relationships can go wrong and list their own 'red lines' when working with clients. They also look at how to set up a relationship for success.

Crucial issues such as fees, overservicing, payment terms and getting paid on time, and the 'poaching' of staff are also discussed.

The duo are joined by regular host Frankie Oliver, co-founder of New Society, and John Harrington, editor of PRWeek UK.


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Episoder(262)

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24 Jun 28min

Lord Heseltine: "You’re just playing in toy town”

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Lord Heseltine tells the story of the birth of the European Space Agency. Why post-Apollo, when the US was spending £1.2 billion a year on space, the whole of Europe was spending just £200 million. Wh...

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Edelman, Burson and Smarts on Cannes predictions

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18 Jun 40min

‘PR is having an extraordinary renaissance with this World Cup’

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‘If you’re talking about brand reputation, this World Cup is probably the most important comms and strategy campaign for nations and for an organisation (FIFA) that we’ve ever seen… and it’s fraught w...

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In a Pride Month special, PRWeek UK speaks to two prominent LGBTQ+ PR professionals on the comms industry’s progress, as well as analysing what ‘corporate pride’ looks like in 2026.Christina Peach, di...

3 Jun 41min

Space comms: why rockets really aren’t the story

Space comms: why rockets really aren’t the story

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1 Jun 35min

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