079 | What Is Customer Journey Mapping
Brand Master Podcast25 Mar 2021

079 | What Is Customer Journey Mapping

By the end of this episode, you’ll have clarity on what customer journey mapping is and how you can use it in conjunction with design thinking to map a seamless and enjoyable user experience for your customers.

👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠

First, I’ll use a customer journey experience example to illustrate the concept of the customer journey map. You’ll learn that customer journey mapping is all about stepping inside your customers' shoes and uncovering what they experience.

The objective of mapping your customer journey is to understand

[+] Where they want to go

[+] Why they want to go there

[+] What are their limitations?

[+] What are their challenges?

[+] How do they research?

[+] What problems do they need to solve?

[+] How do these problems affect them?

[+] What do they want to avoid?

[+] What do they want to achieve?

Next, you’ll step into the shoes of your audience to understand the journey they’re on, how your brand fits into their lives, and how to ask questions to uncover their needs and emotions.

Finally, you’ll learn how customer journey mapping facilitates the design of the user experience in order to shape their perceptions about you, your brand, and how you can impact their lives.

For more brand strategy resources and downloads visit ⁠https://brandmasteracademy.com/

Episoder(309)

253 | What Is Brand Recognition (14 Ways To Boost Brand Awareness)

253 | What Is Brand Recognition (14 Ways To Boost Brand Awareness)

Learn what brand recognition is and 14 strategies to boost brand awareness for your business. 👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/ You’ll know what brand recognition is ...

3 Mar 202315min

252 | Branding vs Direct Response Marketing with Brian Kurtz

252 | Branding vs Direct Response Marketing with Brian Kurtz

Discover the difference between branding and direct response marketing and how to merge the two with overdeliver author Brian Kurtz, 👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/...

22 Feb 202358min

251 | Best And Worst Brand Extension Examples

251 | Best And Worst Brand Extension Examples

Discover the best and worst brand extension and line extension examples to guide your strategy.  👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/ First, you’ll learn what a brand ex...

16 Feb 202314min

250 | 3 Sustainable Competitive Advantage Examples (Apple, Amazon & Starbucks)

250 | 3 Sustainable Competitive Advantage Examples (Apple, Amazon & Starbucks)

Learn how to find a sustainable competitive advantage for your brand in five simple steps. 👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/ First, we’ll answer the question “What is...

9 Feb 202315min

249 | How To Find A Sustainable Competitive Advantage

249 | How To Find A Sustainable Competitive Advantage

Learn how to find a sustainable competitive advantage for your brand in five simple steps. 👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/ First, we’ll answer the question “What is...

2 Feb 202312min

248 | Find Your Differentiation Strategy (26 Brand Positioning Examples & Ideas)

248 | Find Your Differentiation Strategy (26 Brand Positioning Examples & Ideas)

Learn how to find your key differentiator with 26 differentiation strategy examples to inspire your positioning strategy.   👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/ First, y...

26 Jan 202320min

247 | 8-Step Competitive Positioning Process (Find Your Difference)

247 | 8-Step Competitive Positioning Process (Find Your Difference)

Learn how to position brands effectively with this 8-Step Competitive Positioning Process. 👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/ First, you’ll learn how to analyze your t...

19 Jan 20238min

246 | Discover A Competitive Position With A Positioning Matrix

246 | Discover A Competitive Position With A Positioning Matrix

Discover how to find a competitive position using market mapping and a positioning matrix. 👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/ First, you’ll discover what a competitive...

12 Jan 20237min

Populært innen Business og økonomi

lydartikler-fra-aftenposten
stopp-verden
dine-penger-pengeradet
rss-penger-polser-og-politikk
e24-podden
rss-borsmorgen-okonominyhetene
pengepodden-2
finansredaksjonen
livet-pa-veien-med-jan-erik-larssen
pengesnakk
utbytte
okonomiamatorene
tid-er-penger-en-podcast-med-peter-warren
morgenkaffen-med-finansavisen
liberal-halvtime
stormkast-med-valebrokk-stordalen
lederpodden
rss-politisk-preik
rss-markedspuls-2
lederskap-nhhs-podkast-om-ledelse