080 | Map Your Customer Journey

080 | Map Your Customer Journey

By the end of this episode, you’ll have an 8-step template to map your customers' journey and design a user experience that will influence your audience to become customers.

👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠

First, you’ll learn what customer journey mapping is how it impacts your brand strategy, and the way you build your brand.

Next, you’ll learn about the relationship between branding and marketing and how your customer journey map plays a strategic role in aligning these two important strategies.

Next, I’ll give you a very relatable customer journey map example, which will provide clarity for how you can design your user experience.

Then you’ll learn about the importance of the human brand persona before we jump into the 8-step customer journey map framework. And that is your 8-step customer journey map template. Use it to design a user and customer experience that will excite and impress them at every touchpoint on the customer journey.

For more brand strategy resources and downloads visit ⁠https://brandmasteracademy.com/⁠

Episoder(309)

045 | Brand Strategy Explained

045 | Brand Strategy Explained

By the end of this episode, you’ll have a clear and complete understanding of what brand strategy is and why it’s becoming increasingly important for brands and business owners.  👉 Learn more: ⁠https...

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044 | Brand Naming Principals

044 | Brand Naming Principals

By the end of this episode, you’ll have a set of 9 brand naming principals you can use in naming your brand, business, product, or service to increase the chances of your audience remembering you.  👉...

18 Des 202013min

043 | What Is Brand Positioning

043 | What Is Brand Positioning

By the end of this episode, you’ll be crystal clear on what brand positioning is and how to articulate its value to clients and colleagues.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master...

16 Des 202010min

042 | Identify Target Market

042 | Identify Target Market

As a brand builder, your job is to bring the business and the group of people who need it closer together but before you do, you need to know everything you can about that target market.  👉 Learn mor...

11 Des 20209min

041 | Brand Strategy Process

041 | Brand Strategy Process

By the end of this episode, you’ll have a 14-step brand strategy process you can take into your business right now to build a strategic brand from scratch.  👉 Learn more: ⁠https://brandmasteracademy....

9 Des 202013min

040 | What Is Target Market

040 | What Is Target Market

By the end of this episode, you’ll have a complete understanding of what a target market is so you can identify your audience and craft a brand message that resonates.  👉 Learn more: ⁠https://brandma...

4 Des 20206min

039 | Brand Strategist Income Streams

039 | Brand Strategist Income Streams

Most freelancers spin their wheels selling their labor for hire and their time for dollars without ever growing. In this episode, you’ll learn 6 creative ways to offer your clients more, generate more...

2 Des 202011min

038 | How To Speak About Budgets

038 | How To Speak About Budgets

Speaking about client budgets is not something they teach you in design school and most freelance designers struggle with it, but if you learn how, you can dramatically increase your conversions and r...

27 Nov 202010min

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