080 | Map Your Customer Journey

080 | Map Your Customer Journey

By the end of this episode, you’ll have an 8-step template to map your customers' journey and design a user experience that will influence your audience to become customers.

👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠

First, you’ll learn what customer journey mapping is how it impacts your brand strategy, and the way you build your brand.

Next, you’ll learn about the relationship between branding and marketing and how your customer journey map plays a strategic role in aligning these two important strategies.

Next, I’ll give you a very relatable customer journey map example, which will provide clarity for how you can design your user experience.

Then you’ll learn about the importance of the human brand persona before we jump into the 8-step customer journey map framework. And that is your 8-step customer journey map template. Use it to design a user and customer experience that will excite and impress them at every touchpoint on the customer journey.

For more brand strategy resources and downloads visit ⁠https://brandmasteracademy.com/⁠

Episoder(309)

029 | Get Paid For Brand Strategy

029 | Get Paid For Brand Strategy

When it comes to selling brand strategy, you need to understand how you can charge for it and the fee structure you should use.  In this episode, you’ll learn the different ways you can generate reven...

28 Okt 202012min

028 | Charge More For Branding

028 | Charge More For Branding

One of the most asked questions I get is “How do I get more clients?”, but the better question is “How can I charge more for my services?”.  In this video, you’ll learn 5 techniques you can take into ...

23 Okt 202010min

027 | Win New Clients

027 | Win New Clients

The #1 question I get asked when it comes to building a branding business is “How do I get more clients?” because every business needs revenue to survive.  👉 Learn more: ⁠https://brandmasteracademy.c...

21 Okt 202011min

026 | Market Your Branding Business

026 | Market Your Branding Business

When I first became a freelance brand builder, I was naïve.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠  I had no idea how to build an actual business with processes that at...

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025 | Strategic Brand Design Process

025 | Strategic Brand Design Process

Freelancers and graphics designers might know their brand design craft, but having a documented process is what builds design businesses.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-p...

14 Okt 202017min

024 | Time Management For Designers

024 | Time Management For Designers

So many entrepreneurs, solopreneurs, freelancers and designers struggle with managing their time effectively which ultimately sabotages their business..  👉 Learn more: ⁠https://brandmasteracademy.com...

9 Okt 202019min

023 | Graphic Designer Confidence

023 | Graphic Designer Confidence

Building a business is a lonely job and there are plenty of obstacles that lead to self-doubt.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠  The power of the mind plays a cri...

7 Okt 202014min

022 | Make Money From Design

022 | Make Money From Design

As the old adage goes, in the design world, it’s either feast or famine. But most businesses don’t have the reserves to withstand a wave of famine for long.  👉 Learn more: ⁠https://brandmasteracademy...

2 Okt 202013min

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