080 | Map Your Customer Journey

080 | Map Your Customer Journey

By the end of this episode, you’ll have an 8-step template to map your customers' journey and design a user experience that will influence your audience to become customers.

👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠

First, you’ll learn what customer journey mapping is how it impacts your brand strategy, and the way you build your brand.

Next, you’ll learn about the relationship between branding and marketing and how your customer journey map plays a strategic role in aligning these two important strategies.

Next, I’ll give you a very relatable customer journey map example, which will provide clarity for how you can design your user experience.

Then you’ll learn about the importance of the human brand persona before we jump into the 8-step customer journey map framework. And that is your 8-step customer journey map template. Use it to design a user and customer experience that will excite and impress them at every touchpoint on the customer journey.

For more brand strategy resources and downloads visit ⁠https://brandmasteracademy.com/⁠

Episoder(309)

245 | Nail Your Go To Market Strategy (GTM Process Template)

245 | Nail Your Go To Market Strategy (GTM Process Template)

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5 Jan 202314min

244 | Sustainable Branding Principles & Process (7 Brand Strategy Examples)

244 | Sustainable Branding Principles & Process (7 Brand Strategy Examples)

Discover what a sustainable branding strategy is, the principles and processes to build it, and 7 sustainable brand strategy examples.  👉 Learn more: https://brandmasteracademy.com/brand-master-podca...

15 Des 202214min

243 | How To Identify Your Target Market (Audience Research Process)

243 | How To Identify Your Target Market (Audience Research Process)

Learn How To Identify Your Target Market with this Detailed Audience Research Process. 👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/ By the end of this video, you’ll know how to ...

8 Des 202211min

242 | Freelance Branding Career Path (Brand Designer vs Brand Strategist)

242 | Freelance Branding Career Path (Brand Designer vs Brand Strategist)

Discover your freelance branding career path options with a deep dive look at the brand designer vs brand strategist. 👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/ First, we’ll e...

5 Des 202216min

241 | 21 Brand Building Process Steps (Branding To Marketing)

241 | 21 Brand Building Process Steps (Branding To Marketing)

In this brand strategy crash course, you’ll learn 21 actionable brand-building process steps to build a brand from scratch, ready to go to market.  👉 Learn more: https://brandmasteracademy.com/brand-...

24 Nov 202228min

240 | Zapier Rebrand: Associations, Symbolism & The Ukraine War

240 | Zapier Rebrand: Associations, Symbolism & The Ukraine War

In February 2022, on the eve of the Zapier rebrand launch, Russia invaded Ukraine. To avoid oppressive associations, their strategists had big decisions to make. 👉 Learn more: https://brandmasteracad...

16 Nov 202243min

239 | Learn Brand Strategy In 17 Minutes (2022 Crash Course)

239 | Learn Brand Strategy In 17 Minutes (2022 Crash Course)

In this Brand Strategy 101 course, you’ll learn brand strategy fundamentals, processes, framework, elements, and deliverables. 👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/ This ...

10 Nov 202218min

238 | STP Marketing Explained (Segmentation, Targeting & Positioning Examples)

238 | STP Marketing Explained (Segmentation, Targeting & Positioning Examples)

Learn what the STP marketing model is with segmentation, targeting & positioning examples and as a brand case study.  👉 Learn more: https://brandmasteracademy.com/brand-master-podcast/ By the end of ...

3 Nov 202211min

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