086 | Customer Journey Map vs Customer Story

086 | Customer Journey Map vs Customer Story

By the end of this episode, you’ll understand the difference between the customer journey map and the customer story so you can design a better customer experience for your brand.

👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠

First, we’ll break down the customer journey. We’ll look at how a series of steps represents your audience's journey to success and how customer journey mapping can help you design a better user experience.

Next, you’ll discover the customer story and how it differs from the customer journey. You’ll learn about the before state and the after state and how this can influence the overall experience you design.

Finally, we’ll break down an example of the difference between the customer journey vs the customer story when looking through the lens of an average entrepreneur’s story and how that can be used to design your brand experience.

For more brand strategy resources and downloads visit ⁠https://brandmasteracademy.com/

Episoder(309)

021 | Freelance To Profitable Branding Business

021 | Freelance To Profitable Branding Business

So you’re a freelance designer who’s ready to level up an build a profitable branding business for growth and scale right?  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠  Well,...

30 Sep 202015min

020 | Melinda Livsey: Marketing And Selling Brand Strategy Services

020 | Melinda Livsey: Marketing And Selling Brand Strategy Services

Learn how to market and sell brand strategy services and the brand strategist skillsets you need to develop.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠  In this chat on the...

23 Sep 202049min

019 | What Is A Brand Strategy Session [How To Plan Yours Effectively]

019 | What Is A Brand Strategy Session [How To Plan Yours Effectively]

In this episode, I’m going to break down a brand strategy session into the three phases so you can effectively structure and plan a brand strategy session with your clients.  👉 Learn more: ⁠https://b...

18 Sep 202011min

018 | The Deliverables Of Brand Strategy [The Definitive Guide]

018 | The Deliverables Of Brand Strategy [The Definitive Guide]

In this episode, I’m going to show you the three levels of brand deliverables and the 23 individual elements you need to consider.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/...

16 Sep 202020min

017 | How To Sell Brand Strategy in 6 Steps

017 | How To Sell Brand Strategy in 6 Steps

In this episode, I’m going to dissect a proven 6-step framework you can use to take control of the conversation and lead your prospect to your offer.  👉 Learn more: ⁠https://brandmasteracademy.com/br...

11 Sep 20208min

016 | Marketing vs Branding [The Strategic Difference]

016 | Marketing vs Branding [The Strategic Difference]

In this episode, I’ll define branding, then I’ll define marketing but you’ll only get a glimpse of the difference from those definitions.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-p...

9 Sep 20207min

015 | Mr. Matt Davies: How To Become A Brand Strategy Consultant

015 | Mr. Matt Davies: How To Become A Brand Strategy Consultant

In this chat on the Brand Master Podcast, Experienced brand strategist and consultant Matt Davies shares his lessons from his extensive branding career.    👉 Learn more: ⁠https://brandmasteracademy.c...

3 Sep 202049min

014 | How To Develop A Brand Personality [6-Step Framework]

014 | How To Develop A Brand Personality [6-Step Framework]

Want to know how to develop a brand personality with a proven 6-Step framework?  In this episode, I’m going to show you the steps to develop a realistic and relatable brand personality you can use to ...

2 Sep 20207min

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