UVP 013: My Momma Told Me You Better Shop Around - Dealing with Price Shoppers

UVP 013: My Momma Told Me You Better Shop Around - Dealing with Price Shoppers

Dr. Andy Roark and practice management goddess Stephanie Goss talk money and price shopping in veterinary medicine. Stephanie talks about how the definition for price shopping is expanding, how the desires of people who price shop have changed, and why the number of price shoppers is soaring. Andy splits price shoppers into 2 categories and talks about how your surgeon is judged based on what the front desk staff sound like on the phone. Andy and Stephanie talk about being all things to all people, and when we should just let people go without a second thought. Stephanie and Andy debate whether to discuss payment options on these phone calls (Spoiler: Stephanie wins) and Stephanie talks about what questions we need to be asking the pet owners who are looking for the best deals. --------------------------- Love the podcast? Wish you had people like Andy and Stephanie to talk through issues in your own practice? Maybe you need to be a member of the Uncharted community! Learn more at www.unchartedvet.com Got a question for Andy and Stephanie to tackle on a future episode? Send it over! Our email address is podcast@unchartedvet.com

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(429)

417 - How Much Financial Transparency Do Support Staff Need?

417 - How Much Financial Transparency Do Support Staff Need?

Maria Pirita welcomes Ron Sosa to discuss a mailbag question from an associate DVM asking how much financial transparency a clinic should share with staff and non-owner veterinarians so the team can s...

2 Sep 39min

416 - Planning to Exit on Your Own Terms

416 - Planning to Exit on Your Own Terms

Dr. Andy Roark hosts Dan Blumenthal, CEO and co-founder of Blue River Pet Care, to discuss winding down veterinary careers through succession planning, legacy, and creating flexibility for practice ow...

31 Aug 38min

415 - Modernizing a Practice Without Making Everyone Feel Obsolete

415 - Modernizing a Practice Without Making Everyone Feel Obsolete

A practice manager just acquired a second location with a loyal team and 26-year-old medicine. Dr. Andy Roark and Maria Pirita, CVPM, dig into how to modernize the care without making anyone feel outd...

26 Aug 51min

414 - Staff Are Leaving and Ownership Already Knows Why

414 - Staff Are Leaving and Ownership Already Knows Why

Their practice manager plays favorites and talks down to the team, and ownership already knows. So why hasn't anything changed? Maria Pirita, CVPM, and Ron Sosa, CVPM, break down what to do when you'r...

19 Aug 43min

413 - Hired for Financial Impact, Denied Financial Access

413 - Hired for Financial Impact, Denied Financial Access

Dr. Andy Roark joins host Maria Pirita to respond to a mailbag from a practice manager who is denied access to financials like P&Ls, payroll, and bill paying, yet is evaluated and compensated based on...

12 Aug 45min

412 - Tech Team Lead Pulled In All Directions

412 - Tech Team Lead Pulled In All Directions

Dr. Andy Roark and Tyler Grogan, CVT, answer a mailbag question from a veterinary technician lead who feels like they’re failing because different doctors and leaders keep asking for conflicting chang...

5 Aug 39min

411 - How Do I Ask For a Raise in This Economy?

411 - How Do I Ask For a Raise in This Economy?

Asking for a Raise in a Tough Economy, How Practice Managers Can Advocate Without Burning BridgesHost Maria Pirita and Dr. Andy Roark discuss a mailbag from a practice manager who has not received a r...

29 Jul 49min

410 - When Everything Lands on the Medical Director's Desk

410 - When Everything Lands on the Medical Director's Desk

Today Maria Pirita sits down with Dr. Jon Younker, a small-animal GP turned practice owner and VetLaunch consultant, about a medical director whose desk has become the default for decisions ranging fr...

22 Jul 36min

Populært innen Business og økonomi

stopp-verden
dine-penger-pengeradet
e24-podden
rss-penger-polser-og-politikk
lydartikler-fra-aftenposten
rss-borsmorgen-okonominyhetene
rss-skravla-gar
finansredaksjonen
rss-pa-konto
pengepodden-2
tid-er-penger-en-podcast-med-peter-warren
pengesnakk
lederpodden
livet-pa-veien-med-jan-erik-larssen
rss-orjasater
stormkast-med-valebrokk-stordalen
morgenkaffen-med-finansavisen
utbytte
liberal-halvtime
rss-markedspuls-2