How I created the most successful agency of the 90’s - Rupert Howell, HHCL & Partners
Uncensored CMO19 Mai 2021

How I created the most successful agency of the 90’s - Rupert Howell, HHCL & Partners

Rupert Howell is one of the founders of the advertising agency HHCL & Partners famous for campaigns for Tango, The AA, Ronseal, First Direct and Go amongst to name just a few. They were awarded ‘Agency of the Decade’ by Campaign in the 1990’s and experienced phenomenal growth for over a decade before being sold to Chime.

We covered so much ground in this bumper 2 hour episode, so here's the list of what we touched upon:

  • How Rupert made HHCL the best agency of the 90’s
  • Ruperts New Business Mantra – Honesty. Respect. Trust.
  • Why saying ‘I don’t know’ and ‘we got it wrong’ is so important
  • How the agency’s sole focus is Advertising but the Clients sole focus is the business
  • Why new business should always be separate to the day to day account management
  • How Rupert became ‘the finest new business director of all time’
  • How to win a pitch even after you have lost it
  • Why the pitch process begins with the phone call and only ends when its announced in Campaign
  • The sole purpose of the pitch is to win and not to solve the clients business problem
  • Why HHCL had a strike rate of 65% for new business
  • What the company annual report can tell you for the pitch process
  • Why you should try and get your customer promoted
  • How Carling Black Label inspired the most successful Tango Advertising of all time
  • How Tango destroyed Fanta and forced Coke to withdraw it from the market
  • How a call from a Surgeon led to the Tango Slap commercial being withdraw from market
  • Why the ‘4th Emergency Service’ transformed The AA and how the bold idea was sold in
  • How spending time with an AA team out on a call led to the idea
  • The importance of winning your internal teams and why they matter as much as your customers
  • Interrogating the product until ‘it confesses its strength’
  • Why the harder you practice the luckier you get is just as true for an agency
  • The real hard yards of the start-up phase that meant not taking a day off in 3 years
  • How tabloids create controversy and how to respond to it
  • Why relationships are the secret to really succeeding in business
  • Turning down offers to sell the agency including a £1million bribe
  • Why HHCL accepted an offer from Chime with the support from Sir Martin Sorrell
  • Why so few agencies ever succeed after being acquired by a network
  • Why HHCL was never the same after Rupert left and why he would never go back
  • The importance of timing for Founders handing over to the next generation
  • Dealing with bullies, bribary and negotiating an exit from McCann with a boat & DB9 as consolation
  • Which celebrities are still speaking to Rupert after he left ITV
  • Why social media is driven by click bait and negative headlines
  • Why you should give up the news, except perhaps local news
  • The Pros and Cons of a British free press
  • How to get a non-exec role


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Why we buy what we buy - Richard Shotton

Why we buy what we buy - Richard Shotton

Richard is author of the No.1 Marketing Book The Choice Factory which was the winner of BBH’s World Cup of Advertising books in 2018 beating some industry heavy-weights. Richard has 20 years of experience in Advertising planning, market research and behavioural science and last year made the big leap to set up a consultancy following the success of his book.In this episodeHow he ended up writing the best-selling marketing book of 2019Why behavioural science should matter to every marketerWhy rhyming phrases are not just more memorably but also more believable tooHow the decline in CMO & agency tenure is impacting on long term effectivenessHow our own experience impacts on our perceptions (the false consensus effect)The impact of social proof on sales and how to use itWhy you’ll spend less on a night out when paying cashHow making something easy is a huge competitive advantageWhy branded glasses make beer taste better and worth moreWhy a 4.5* review beats a 5* review (the pratfall effect)How many of the best ideas happened by accident but were Follow me:Twitter | @uncensoredCMOLinkedInGet in touch:Website | www.uncensoredcmo.comEmail | jon@uncensoredcmo.comFollow Richard:Twitter | @rshottonThe Choice Factory

16 Des 201950min

Uncensored CMO launches on 16th December

Uncensored CMO launches on 16th December

When I say CMO what do you think of? I know, for me, I think boardroom politics. I think carefully managed messages. I think slick presentations. But what I don't get is, I don't get an honest answer. I don't get to know what they really think. I don't get to know how have they got where they are today, and what has shaped and influenced their career. And that got me thinking, wouldn't it be great if we had a podcast that asked some of the tough questions that get to the heart of what's going on. One that takes you behind the scenes to see how it really works. That's where the idea of Uncensored CMO came from.I want to connect you to the best marketers on the planet. The people that have founded and run ad agencies, the people that do the most amazing research and the people that influence people through PR. I want to get to those people and find out how it actually works. Tell me the things that have gone well. Tell me the things that have failed. Let me give you a little flavour to season one. I'm gonna be meeting people like Adam Morgan who founded the whole idea of challenger brands. I asked him, "How do you make a great challenger brand?"The whole world of influencers, to me, was quite mysterious, but I went and met Arron Shepherd, he co-founded The Goat Agency, and I asked him about what a successful influencer campaign looks like.Or, someone like Ian Millner, global CEO and founder of Iris. What's it like running a big ad agency? How do you get great work and how do you measure great advertising? What does a modern brand today have to do to stand out and be successful?These are just some of the conversations I've been having, and there are loads more to come.So I really hope you'll listen and subscribe to The Uncensored CMO. I'm gonna be launching this podcast on 16th December so set a notification, remind yourself to subscribe.You can also follow me on Twitter, @UncensoredCMO. I look forward to having a great conversation with you.

5 Nov 20192min

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