How Yorkshire Tea became Britain’s No.1 Tea - Dom Dwight
Uncensored CMO1 Des 2021

How Yorkshire Tea became Britain’s No.1 Tea - Dom Dwight

Dom Dwight former editor & journalist who, just over a decade ago, discovered a passion for doing marketing properly, most notably through Yorkshire Tea but with a growing focus on coffee for Taylors of Harrogate. He's on a mission to prove that brands can connect with consumers in a way that benefits business, people, and (if it's not too ridiculous) the world.

What we covered in this episode:

  • What a Proper Yorkshire Tea business card would look like
  • From journalist to CMO of the UK’s best loved Tea brand
  • Starting out on Twitter in 2008 to connect with ex pats who love tea
  • Going from No.3 Tea brand to No.1 in just a couple of years
  • Transforming market share from 13% to 33%
  • Yorkshire Tea for Yorkshire people using Yorkshire water
  • Why communication was the strategy to unlock growth
  • How social media informed Yorkshire Tea’s tone of voice
  • The serious case for more humour
  • Discovering the ‘where everything’s done proper’ idea with Lucky Generals
  • Why targeting new users was critical for brand growth
  • How well known Yorkshire celebrities helped the brand reach new users
  • Getting Sean Bean to run the company induction
  • Using the Brownlee Brothers for deliveries
  • Asking Michael Parkinson to do your interviews
  • Hiring Kaiser Chiefs to produce the hold music
  • Focussing on quality over quantity for Ad production
  • Turning the Advertising engines off during covid but gaining some useful tailwinds
  • Jon tests Dom on his ability to predict which Ad perform best on System1
  • The power of movement to capture our attention
  • The importance of creative instincts when making a great ad
  • Why trust is so important when delegating to your team
  • How Yorkshire Tea discovered a sense of humour
  • In house social on a budget vs agency high production
  • The power of low ego at Lucky Generals
  • Inventing the social distancing teapot during lockdown
  • Quietly going carbon neutral and painting the story on pack
  • The importance of culture to the performance of the brand
  • Time invested in genuinely asking ‘how people are; that supports during challenges
  • The Importance of a stable management team over the long term
  • Turning loyal brand drinks into advocates to recruit new ones
  • Customer complaints about not screening the full version of the Sean Bean TV ad
  • Debating which Christmas ads work and which don’t
  • Praising the power of M&S ‘this is no ordinary’ Advertising
  • Yorkshire Tea’s ambition take on the World

Episoder(218)

Why we buy what we buy - Richard Shotton

Why we buy what we buy - Richard Shotton

Richard is author of the No.1 Marketing Book The Choice Factory which was the winner of BBH’s World Cup of Advertising books in 2018 beating some industry heavy-weights. Richard has 20 years of experience in Advertising planning, market research and behavioural science and last year made the big leap to set up a consultancy following the success of his book.In this episodeHow he ended up writing the best-selling marketing book of 2019Why behavioural science should matter to every marketerWhy rhyming phrases are not just more memorably but also more believable tooHow the decline in CMO & agency tenure is impacting on long term effectivenessHow our own experience impacts on our perceptions (the false consensus effect)The impact of social proof on sales and how to use itWhy you’ll spend less on a night out when paying cashHow making something easy is a huge competitive advantageWhy branded glasses make beer taste better and worth moreWhy a 4.5* review beats a 5* review (the pratfall effect)How many of the best ideas happened by accident but were Follow me:Twitter | @uncensoredCMOLinkedInGet in touch:Website | www.uncensoredcmo.comEmail | jon@uncensoredcmo.comFollow Richard:Twitter | @rshottonThe Choice Factory

16 Des 201950min

Uncensored CMO launches on 16th December

Uncensored CMO launches on 16th December

When I say CMO what do you think of? I know, for me, I think boardroom politics. I think carefully managed messages. I think slick presentations. But what I don't get is, I don't get an honest answer. I don't get to know what they really think. I don't get to know how have they got where they are today, and what has shaped and influenced their career. And that got me thinking, wouldn't it be great if we had a podcast that asked some of the tough questions that get to the heart of what's going on. One that takes you behind the scenes to see how it really works. That's where the idea of Uncensored CMO came from.I want to connect you to the best marketers on the planet. The people that have founded and run ad agencies, the people that do the most amazing research and the people that influence people through PR. I want to get to those people and find out how it actually works. Tell me the things that have gone well. Tell me the things that have failed. Let me give you a little flavour to season one. I'm gonna be meeting people like Adam Morgan who founded the whole idea of challenger brands. I asked him, "How do you make a great challenger brand?"The whole world of influencers, to me, was quite mysterious, but I went and met Arron Shepherd, he co-founded The Goat Agency, and I asked him about what a successful influencer campaign looks like.Or, someone like Ian Millner, global CEO and founder of Iris. What's it like running a big ad agency? How do you get great work and how do you measure great advertising? What does a modern brand today have to do to stand out and be successful?These are just some of the conversations I've been having, and there are loads more to come.So I really hope you'll listen and subscribe to The Uncensored CMO. I'm gonna be launching this podcast on 16th December so set a notification, remind yourself to subscribe.You can also follow me on Twitter, @UncensoredCMO. I look forward to having a great conversation with you.

5 Nov 20192min

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