Sex, driving and how to be a CMO - Marg Jobling, NatWest CMO
Uncensored CMO7 Jun 2022

Sex, driving and how to be a CMO - Marg Jobling, NatWest CMO

Margaret Jobling is the Group Chief Marketing Officer at NatWest. Margaret has spent the majority of her marketing career in FMCG, before to joining the utilities sector in 2014, as Director of Marketing at British Gas. At the beginning of 2016 she moved into a CMO role at Centrica, transforming the firm’s marketing capabilities across all regions. Then in 2020, joining NatWest as CMO.


In September 2020, Margaret was announced as one of Marketing Week’s Top 100 Most Effective Marketers for her work at Centrica.


What we covered in this episode:

  • How Marg went from laser chemistry to marketing
  • Blagging her way through her first job in marketing
  • Capturing an emotional response in a rational way
  • How to look smart giving creative feedback to an agency
  • The ABC of assessing a piece of creative
  • Why marketers face a much more complex context today
  • How marketing is like sex and driving
  • Using the language of business in the Board room
  • Why marketers should focus on customers and commercials first
  • The two hats every CMO wears
  • Creating a culture where people can test and learn
  • Inverting the pyramid and supporting the marketing team
  • Why the store manager is king
  • The power of showcasing what has gone wrong
  • Marg’s hidden showreel of what went wrong
  • Jon’s best training talking about his biggest failures
  • Why Marg wouldn’t go back to fast moving consumer goods
  • The importance of a consistent customer experience
  • How service sector and FMCG differ
  • Defining what marketing is
  • The inspiration behind ‘tomorrow starts today’
  • Why procrastination is the largest barrier to your success
  • What NatWest is doing to protect the climate
  • How banks can finance a greener economy
  • Which technology we should be paying attention to
  • Why not even the tech giants know what the future holds
  • If it saves time, money or effort it will work
  • What being in the Top 100 CMO charts does for Marg
  • Leaving the world in a better state than we found it

Episoder(218)

Why we buy what we buy - Richard Shotton

Why we buy what we buy - Richard Shotton

Richard is author of the No.1 Marketing Book The Choice Factory which was the winner of BBH’s World Cup of Advertising books in 2018 beating some industry heavy-weights. Richard has 20 years of experience in Advertising planning, market research and behavioural science and last year made the big leap to set up a consultancy following the success of his book.In this episodeHow he ended up writing the best-selling marketing book of 2019Why behavioural science should matter to every marketerWhy rhyming phrases are not just more memorably but also more believable tooHow the decline in CMO & agency tenure is impacting on long term effectivenessHow our own experience impacts on our perceptions (the false consensus effect)The impact of social proof on sales and how to use itWhy you’ll spend less on a night out when paying cashHow making something easy is a huge competitive advantageWhy branded glasses make beer taste better and worth moreWhy a 4.5* review beats a 5* review (the pratfall effect)How many of the best ideas happened by accident but were Follow me:Twitter | @uncensoredCMOLinkedInGet in touch:Website | www.uncensoredcmo.comEmail | jon@uncensoredcmo.comFollow Richard:Twitter | @rshottonThe Choice Factory

16 Des 201950min

Uncensored CMO launches on 16th December

Uncensored CMO launches on 16th December

When I say CMO what do you think of? I know, for me, I think boardroom politics. I think carefully managed messages. I think slick presentations. But what I don't get is, I don't get an honest answer. I don't get to know what they really think. I don't get to know how have they got where they are today, and what has shaped and influenced their career. And that got me thinking, wouldn't it be great if we had a podcast that asked some of the tough questions that get to the heart of what's going on. One that takes you behind the scenes to see how it really works. That's where the idea of Uncensored CMO came from.I want to connect you to the best marketers on the planet. The people that have founded and run ad agencies, the people that do the most amazing research and the people that influence people through PR. I want to get to those people and find out how it actually works. Tell me the things that have gone well. Tell me the things that have failed. Let me give you a little flavour to season one. I'm gonna be meeting people like Adam Morgan who founded the whole idea of challenger brands. I asked him, "How do you make a great challenger brand?"The whole world of influencers, to me, was quite mysterious, but I went and met Arron Shepherd, he co-founded The Goat Agency, and I asked him about what a successful influencer campaign looks like.Or, someone like Ian Millner, global CEO and founder of Iris. What's it like running a big ad agency? How do you get great work and how do you measure great advertising? What does a modern brand today have to do to stand out and be successful?These are just some of the conversations I've been having, and there are loads more to come.So I really hope you'll listen and subscribe to The Uncensored CMO. I'm gonna be launching this podcast on 16th December so set a notification, remind yourself to subscribe.You can also follow me on Twitter, @UncensoredCMO. I look forward to having a great conversation with you.

5 Nov 20192min

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