The Chris Voss Show Podcast – House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation by Greg Kihlstrom

The Chris Voss Show Podcast – House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation by Greg Kihlstrom

House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation by Greg Kihlstrom Gregkihlstrom.com Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: build a foundation for the future of customer relationships or lose relevancy in a crowded marketplace. Doing this, however, is not without its challenges. While many enterprises a engaging in digital transformations in order to modernize and anticipate future changes, these efforts are often fraught with challenges, and many fail to deliver the results promised. The way to do this forms the foundation of House of the Customer. In this new book from best-selling author Greg Kihlström, readers are guided through the elements of a 1:1, customer-first, employee-driven enterprise that includes seven key elements, why they are important, and how to implement them. These seven elements are explained in terms of building your brand as a “house” for your customers and aligning, people, processes, and platforms in a customer-centric manner driven by strategic key performance indicators (KPIs) and measured by tangible business outcomes. Drawing on Kihlström’s experience working with top organizations, as well as dozens of interviews with Fortune 500 customer experience leaders and industry-leading platform marketing technology executives and thought leaders for this book and his podcast, The Agile Brand with Greg Kihlström, the blueprint to achieve a customer-centric, sustainable platform for growth is made tangible.

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Episoder(1999)

The Chris Voss Show Podcast – Why Didn’t Anybody Ever Tell Me About This! by MS Carolyn Mannila Harper

The Chris Voss Show Podcast – Why Didn’t Anybody Ever Tell Me About This! by MS Carolyn Mannila Harper

Why Didn’t Anybody Ever Tell Me About This! by MS Carolyn Mannila Harper https://www.amazon.com/dp/1600349048 “Why Didn’t Anybody Ever Tell Me About This! A Mother’s Search For a Living God,” by Ca...

12 Sep 41min

The Chris Voss Show Podcast – Driven to Build, Guided by Values: Leading for Long-Term Success in the For-Profit and Nonprofit Worlds by Peter Finn

The Chris Voss Show Podcast – Driven to Build, Guided by Values: Leading for Long-Term Success in the For-Profit and Nonprofit Worlds by Peter Finn

Driven to Build, Guided by Values: Leading for Long-Term Success in the For-Profit and Nonprofit Worlds by Peter Finn https://www.amazon.com/dp/1953943659 Peter Finn was always a little different. A...

11 Sep 31min

The Chris Voss Show Podcast – A Fairly Tale: Consciousness by Bette S. Baysinger

The Chris Voss Show Podcast – A Fairly Tale: Consciousness by Bette S. Baysinger

A Fairly Tale: Consciousness by Bette S. Baysinger https://www.amazon.ca/Fairly-Tale-Consciousness-Bette-Baysinger/dp/B0GFP7MTYJ A Fairly Tale is meant to be a feasible continuing story told by Bet...

10 Sep 37min

The Chris Voss Show Podcast – Revolutionizing Health Benefits: Empowering Employee Choice with ICHRA

The Chris Voss Show Podcast – Revolutionizing Health Benefits: Empowering Employee Choice with ICHRA

Revolutionizing Health Benefits: Empowering Employee Choice with ICHRA Sureco.com About the Guest(s): Federico Salvitti is the Chief Growth Officer at Sureco. With a background in venture capital ...

10 Sep 37min

The Chris Voss Show Podcast – A Voter’s Handbook: Effective Solutions to America’s Problems by James P Gray

The Chris Voss Show Podcast – A Voter’s Handbook: Effective Solutions to America’s Problems by James P Gray

A Voter’s Handbook: Effective Solutions to America’s Problems by James P Gray https://www.amazon.com/dp/1637928610 Judgejimgray.com Over the years, special interests and mismanagement have driven...

9 Sep 47min

The Chris Voss Show Podcast – Nexus Companies and a Reimagined US Economy: Revitalizing the US Economy in 5D by Shaun Sterling

The Chris Voss Show Podcast – Nexus Companies and a Reimagined US Economy: Revitalizing the US Economy in 5D by Shaun Sterling

Nexus Companies and a Reimagined US Economy: Revitalizing the US Economy in 5D by Shaun Sterling https://www.amazon.com/dp/1977289290 What if the next phase of economic growth is not driven by a si...

9 Sep 42min

The Chris Voss Show Podcast – The Israeli: A Work of Historical Fiction by Phillip Kurata

The Chris Voss Show Podcast – The Israeli: A Work of Historical Fiction by Phillip Kurata

The Israeli: A Work of Historical Fiction by Phillip Kurata https://www.amazon.com/dp/B0DYQ7CTRC The Israeli: A Work of Historical Fiction – This page-turning tale, based loosely on the life of lege...

8 Sep 21min

The Chris Voss Show Podcast – Life’s Little Pebbles: Quotable Quotes by Anthony Knym

The Chris Voss Show Podcast – Life’s Little Pebbles: Quotable Quotes by Anthony Knym

Life’s Little Pebbles: Quotable Quotes by Anthony Knym https://www.amazon.co.uk/Lifes-Little-Pebbles-Quotable-Quotes/dp/1467882011 Life’s Little Pebbles contains small nuggets packed with deep mean...

7 Sep 26min

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