Ep 157: How IBM Is Thinking About The Future Of HR

Did you know that those most eager to lead might actually be the worst at it? Have you ever worked with a leader who’s always eager to step up, but when they get the role, things fall apart? We often think that leadership is about willingness and eagerness, but recent research shows the opposite—leaders chosen for their desire to lead often perform worse than those randomly selected. In this episode, we break down these surprising insights with Professor David Deming at Harvard Kennedy School. David shares why effective leadership is about having the right skills, not just wanting the role. We dive into key traits like overconfidence, emotional intelligence (EQ), and economic decision-making, and how they play critical roles in leadership success. You’ll learn why overconfidence can backfire and prevent leaders from truly understanding their team. Plus, we discuss how randomly selected managers often outperform eager volunteers and why organizations need to rethink how they develop and choose strong leaders—it’s not just about who raises their hand.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

7 Okt 202444min

Can you be strong by showing your weakness at work? Leadership isn’t just about being strong and visionary, nor is it simply about being vulnerable. It’s about balancing both. In today’s workplace, leaders are faced with a unique dilemma—should they lead with authority or with authenticity? You need to do both. In today’s Leadership Spark, I unpack the critical difference between being vulnerable and leading with vulnerability with insights from 140 CEOs I interviewed. We'll explore how the best leaders aren’t afraid to show their gaps, but they take action to close them. From stories like Hollis Harris at Continental Airlines to Fleetwood Grobler at Sasol, you’ll learn why sharing challenges without a plan can cost you the job, but leading with vulnerability can rebuild entire companies. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

4 Okt 202411min

People leaders are moving beyond traditional HR to shape the future of work and employee experience, and this community provides the resources and connections to do that effectively. Existing communities fall short: they’re expensive, focus on superficial discussions, and constantly upsell products. Future of Work Leaders fixes that. As a member, you shape the community, decide on topics, provide feedback, and interact directly with me, (Jacob Morgan) for insights... and it’s budget friendly! Join CHROs and CPOs from Northrop Grumman, Johnson & Johnson, Lego, and Tractor Supply who are already part of this elite group.  If you’re CHRO or CPOI you can request an invite at FutureOfWorkLeaders.com and lead your organization into the future.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

3 Okt 20243min

Every leader wants to make an impact in their organization, but running a giant like Sam’s Club requires next-level leadership. How do great leaders like Chris Nicholas balance the demands of leading an $84 billion business with a focus on people? As President and CEO of Sam’s Club, Chris’ approach to leadership is all about impact and purpose. Growing up in Hull, England, Chris learned the value of hard work early, and it’s shaped how he runs one of the largest retailers in the world today. In this episode, we dive into Chris’ purpose-driven approach to leadership and explore the strategies that make him so effective in empowering his teams. We discuss why leading with purpose is not just a buzzword but essential in creating a loyal and motivated workforce, and how trust serves as the foundation for building high-performance teams. Chris breaks down his unique Trust Equation and shares how he uses it to inspire and empower employees at every level of the organization. We also explore Sam’s Club’s innovative club model, where membership fees and a focus on curated, high-quality products allow the company to offer exceptional value to its members. Chris explains how leveraging Walmart’s technology and supply chain capabilities gives Sam’s Club a competitive edge in both convenience and pricing. You’ll learn how Chris fosters an environment where frontline employees are empowered to make decisions and why this approach is key to driving innovation and customer satisfaction.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

30 Sep 202441min

Is leadership changing or staying the same? Leadership today is harder than ever, with rising pressure from all angles—public scrutiny, polarized workplaces, and a workforce that's losing interest in climbing the leadership ladder. If leadership is this tough, why should anyone step up? We need MORE leaders, NOT FEWER. In today's Leadership Spark, we dive deep into the challenges and evolving expectations of leadership in the modern world. Leaders often believe they’re performing well, but there’s a massive disconnect—employees disagree. It's no longer just about setting vision and hitting targets. Leaders must redefine their roles, spend more time with their teams, and guide others like lighthouses leading ships through rough waters. Leadership today requires self-awareness, continuous growth, and a willingness to challenge the status quo. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

27 Sep 202413min

If you’re feeling overwhelmed by all the talk of recessions, inflation, and economic chaos, you’re not alone—but you don’t have to navigate it blind. Philipp Carlsson-Szlezak, Managing Director, Partner, and Global Chief Economist at Boston Consulting Group, and co-author of "Shocks, Crises, and False Alarms," is here to help leaders cut through the noise. In this episode, Philipp explains why leaders should avoid the Master Model Mentality, which is the mistake of relying too heavily on one-size-fits-all economic models. He shares tips for recognizing false alarms or overblown predictions about economic disasters that often never come true—and how to avoid getting caught up in doom mongering or the constant focus on worst-case scenarios. We’ll also explore his concept of Economic Eclecticism, a practical approach for leaders to draw on insights from various fields to make better decisions. Philipp sheds light on the perpetual tightness in the labor market, which means demand for workers is likely to stay high even in uncertain times, and the deflationary effect of technology, showing how advancements like AI can reduce costs and increase purchasing power. Plus, we’ll tackle whether the American Dream is really dead or just in need of a new perspective. Learn how to stay calm, curious, and confident, even when the headlines are screaming disaster.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

23 Sep 202443min

Why do some companies consistently outshine their rivals, attract top talent, and spark innovation while others struggle? Many treat employee relationships like a simple transaction—initial excitement fades, and so does satisfaction. This leaves companies with disengaged teams and high turnover. In today’s Leadership Spark, we’ll explore how top companies have figured out the key to shifting from a transactional approach to one that treats employment as an enriching experience. Based on prominent psychologist Thomas Gilovich’s research, it’s clear: investing in experiences, not just tools, boosts satisfaction over time. We dive into the evolution from productivity-driven workplaces to purpose-led organizations that emphasize mutual value exchange, fostering a culture of growth, learning, and leadership. Discover how the employee experience era is redefining the way we think about work. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

20 Sep 20247min

What’s it like to lead at the top of some of the world’s most iconic brands? Jeff Kindler, former CEO of Pfizer, has been there, done that. From handling high-pressure situations at GE under the legendary Jack Welch to leading massive change at Pfizer, Jeff has seen all the intense scrutiny and stress and was in the room when decisions were made that shaped entire industries. In this episode, he shares what he learned from handling public pressure, how he managed the clash of corporate cultures, and why being a CEO isn’t for the faint of heart. He shares major challenges he faced during his tenure at Pfizer, such as expiring patents, product recalls, R&D setbacks, and regulatory scrutiny. Jeff reflects on his leadership journey at Pfizer on the pressures of being a CEO, including mistakes made, stress management, and the impact on personal life and relationships. He also discusses the need for resilience and balancing professional and personal life. We look into why leaders might be getting a little “too soft” in today’s corporate world, what it’s really like when everyone is gunning for your job, and how to keep your head up when the stakes are sky-high.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

16 Sep 202448min