#65 - Modernising digital services at scale with Hefen Wong
What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transformed into a user-centred digital...
14 Apr 55min
#64 - Building customer experience with Sheila Kesselaers and Tomas De Preter
We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a systems company in the world of building elements?
9 Mar 47min
#63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi
We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they co-created to integrate health, social, and physical supports directly within Naturally Occurrin...
2 Feb 49min
#62 - Making waves with Maarten Raemdonck and Lien Dewitte
We talk with Maarten Raemdonck, Head of Innovation at Aquafin, and Lien Dewitte from Leap Forward, about how innovation takes root in a large, technical organisation. From bold early experiments to bu...
17 Nov 20251h
#61 - Innovating healthcare with Brian Desplinter and Jurgen De Klerck
In this episode, we visit AZ Groeninge in Kortrijk to meet Brian Desplinter and Jurgen De Klerck, the duo behind a unique collaboration between healthcare and telecom. From private 5G networks to co-d...
17 Sep 202554min
#60 - Digitizing Buildings with Sun Ah Hwang
What if your home had a memory? In this episode, PhD researcher Sun Ah Hwang joins us to explore Digital Building Logbooks — the “health cards” of buildings. From DIY dreams to data-driven renovation ...
3 Jun 20251h 11min
#59 - Prototyping for the planet with Dr. Samuel Huber
Dr. Samuel Huber shares his takes on how to design better futures from a planetary perspective. Being both a design entrepreneur and researcher, he utilises his academic side for real-life prototyping...
15 Jan 202559min
#58 - Building strong local communities with Djoera Eerland
How do you engage active neighbours in saving energy together with the rest of their neighbourhood? How can you improve social cohesion in local communities? Djoera Eerland shares the challenges and l...
23 Des 20241h 8min
