052: ISS World Expo 2019 Speaker Preview #09 | Douglas Stirling   Operational Efficiency

052: ISS World Expo 2019 Speaker Preview #09 | Douglas Stirling Operational Efficiency

Douglas Stirling joins Jim to give a preview of his upcoming presentation at the ISS World Expo coming up in Las Vegas: Operational Efficiency: Setting a Standard for Self-Storage Excellence

Douglas Stirling is an Area Manager at San Diego Self Storage

During his six years in the self-storage industry, Douglas Stirling has held various positions, from consultant to area manager. While moving up the ranks, he earned his master's degree in real estate, focusing on commercial finance and development. He came to self-storage following four years and three combat deployments in the United States Marine Corps. He uses his military leadership skills and education to manage more than $100 million in self-storage assets.

https://www.issworldexpo.com

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Episoder(345)

The Storage Owners Who Win Never Stop Improving | 3 Minutes with 3 Mile

The Storage Owners Who Win Never Stop Improving | 3 Minutes with 3 Mile

Truth: The best self storage operators don't wait for problems to show up—they constantly refine, adjust, and improve. Most owners only make changes when something breaks. But if you want consistent g...

23 Apr 20253min

The Phone Call Tactics That Close More Rentals | 3 Minutes with 3 Mile

The Phone Call Tactics That Close More Rentals | 3 Minutes with 3 Mile

Truth: The way your manager handles the first phone call determines whether a customer rents with you—or your competitor. Most self storage managers answer the phone but don't actually know how to clo...

21 Apr 20253min

Why Your Competitor Is Winning More Walk-In Rentals | 3 Minutes with 3 Mile

Why Your Competitor Is Winning More Walk-In Rentals | 3 Minutes with 3 Mile

Truth: Curb appeal isn't just about looks—it determines whether a customer walks in or drives to the next facility. First impressions happen before a tenant ever talks to your manager. If your facilit...

18 Apr 20253min

The Review Problem That's Costing You Rentals | 3 Minutes with 3 Mile

The Review Problem That's Costing You Rentals | 3 Minutes with 3 Mile

Truth: If you're not actively collecting reviews, your competitors are winning before a customer even calls you. When potential tenants search "storage near me," they don't just compare prices—they co...

16 Apr 20253min

The Hidden Revenue Killer in Your Storage Business | 3 Minutes with 3 Mile

The Hidden Revenue Killer in Your Storage Business | 3 Minutes with 3 Mile

Truth: If you're not charging for add-ons like locks, admin fees, or tenant insurance, you're leaving easy money on the table. Most self storage owners focus on rental rates to grow revenue. But the m...

14 Apr 20253min

The Security Mistake That Makes Tenants Leave | 3 Minutes with 3 Mile

The Security Mistake That Makes Tenants Leave | 3 Minutes with 3 Mile

Truth: If tenants don't feel their belongings are safe, they won't just move out—they'll tell others to avoid your facility. Most self storage owners focus on occupancy and pricing. But if your proper...

11 Apr 20253min

Why Tenants Aren't Choosing Your Storage Facility | 3 Minutes with 3 Mile

Why Tenants Aren't Choosing Your Storage Facility | 3 Minutes with 3 Mile

Truth: Customers don't choose the cheapest storage facility—they choose the most convenient one. Most self storage owners think price is the biggest factor in renting a unit. But the real deal-breaker...

9 Apr 20253min

The Hidden Risk of Not Raising Your Rates | 3 Minutes with 3 Mile

The Hidden Risk of Not Raising Your Rates | 3 Minutes with 3 Mile

Truth: Keeping your storage rates the same for too long isn't helping tenant retention—it's quietly killing your profits. Many self storage owners avoid raising rates because they're afraid of losing ...

7 Apr 20253min

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