Self Storage Remote Management Q&A

Self Storage Remote Management Q&A

Jim answers questions about self storage remote management.

Questions:

  • What is the remote self storage business model?
  • How did you get started with Remote Property Management?
  • Remote managed facilities are on the rise. Why do you think that is?
  • What are some of the issues you've encountered in remote management that you hadn't with more traditional management?
  • How do you handle unit access? Have you used the electronic locking systems?
  • Is remote management here to stay?
  • What advice do you have for operators looking to transition to the unattended model?
  • At what size does the remote property management start to fall apart, or can it handle those large properties?

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Jim Ross - The Self Storage Show & 3 Mile Storage Management

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The Ultimate Self Storage Management Playbook!

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https://www.3milestorage.com

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Connect With Me

Facebook Community: https://www.facebook.com/groups/selfstoragecommunity

Website: https://3milestorage.com/

Podcast: https://podcasts.apple.com/us/podcast/the-self-storage-show-with-jim-ross/id1387362783

LinkedIn: https://www.linkedin.com/in/selfstorageservices/

YouTube: https://www.youtube.com/channel/UC2bGLy48wzIus-1ncSNVM6g

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About Jim Ross

I started out in the self storage industry as a self storage manager. I moved up and became a district manager. Eventually after many years in the self storage industry I knew I could use my knowledge and expertise to help owners skyrocket the value of their self storage investments. That led me to create 3 Mile Storage Management.

3 Mile Storage Management offers self storage property management solutions for self storage facility owners that want to dominate their local 3 mile market with a large focus on remotely managed operations.

I enjoy providing value to the self storage industry through speaking at industry events, putting together virtual summits, hosting The Self Storage Show podcast, weekly newsletter and compiling much of the content and online events I've done into The Ultimate Self Storage Management Playbook.

Episoder(348)

The Security Mistake That Makes Tenants Leave | 3 Minutes with 3 Mile

The Security Mistake That Makes Tenants Leave | 3 Minutes with 3 Mile

Truth: If tenants don't feel their belongings are safe, they won't just move out—they'll tell others to avoid your facility. Most self storage owners focus on occupancy and pricing. But if your proper...

11 Apr 20253min

Why Tenants Aren't Choosing Your Storage Facility | 3 Minutes with 3 Mile

Why Tenants Aren't Choosing Your Storage Facility | 3 Minutes with 3 Mile

Truth: Customers don't choose the cheapest storage facility—they choose the most convenient one. Most self storage owners think price is the biggest factor in renting a unit. But the real deal-breaker...

9 Apr 20253min

The Hidden Risk of Not Raising Your Rates | 3 Minutes with 3 Mile

The Hidden Risk of Not Raising Your Rates | 3 Minutes with 3 Mile

Truth: Keeping your storage rates the same for too long isn't helping tenant retention—it's quietly killing your profits. Many self storage owners avoid raising rates because they're afraid of losing ...

7 Apr 20253min

Why Your Competitor Ranks Higher on Google | 3 Minutes with 3 Mile

Why Your Competitor Ranks Higher on Google | 3 Minutes with 3 Mile

Truth: If your Google Business Profile isn't updated and optimized, you're invisible to potential renters. Most self storage owners think having a website is enough. But when customers search "storage...

4 Apr 20253min

The Fastest Way to Lose a Storage Customer | 3 Minutes with 3 Mile

The Fastest Way to Lose a Storage Customer | 3 Minutes with 3 Mile

Truth: Tenants don't leave because of price—they leave because they feel ignored. Most self storage owners assume move-outs happen after rate increases. But the reality is, tenants are willing to pay ...

2 Apr 20252min

The Self Storage Marketing Mistake That's Costing You Rentals | 3 Minutes with 3 Mile

The Self Storage Marketing Mistake That's Costing You Rentals | 3 Minutes with 3 Mile

If your marketing is focused on "brand awareness" instead of generating leads, you're wasting money. Most self storage owners think marketing means getting their name out there—running ads, sponsoring...

28 Mar 20253min

The Secret to Charging More Without Losing Tenants | 3 Minutes with 3 Mile

The Secret to Charging More Without Losing Tenants | 3 Minutes with 3 Mile

Self storage owners—customers will pay higher rates if they believe they're getting more value. Most owners hesitate to raise rates because they're afraid of losing tenants. But here's the truth: Peo...

26 Mar 20253min

The Hidden Cost of Empty Units in Your Self Storage Facility | 3 Minutes with 3 Mile

The Hidden Cost of Empty Units in Your Self Storage Facility | 3 Minutes with 3 Mile

The most expensive thing at your self storage facility isn't your property, payroll, or marketing—it's your empty units. Every vacant unit is lost recurring revenue, yet many storage owners don't real...

24 Mar 20254min

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