Listen like FBI negotiator Chris Voss

Listen like FBI negotiator Chris Voss

Chris Voss is a global corporate negotiation expert; a former FBI hostage negotiator, CEO of the Black Swan Group and author of the national best-seller: "Never Split The Difference: Negotiating As If Your Life Depended On It". His company specialises in solving business communication problems, using hostage negotiation solutions.

Chris says the cost of not listening in the corporate world amounts to 70% of opportunities missed.

Chris points out the 'Yes addiction' our society has in its communication, intent on extracting a yes from the other person in the conversation. The single biggest force in decision making is avoiding a loss or rejection, not to accomplish again - simply considering the phrasing of a question can make for more productive conversation.

Chris shares dramatic stories of how listening between the lines saved the day in dangerous negotiations. His bite-sized pieces of wisdom based on years of experience are truly valuable.

Tune in to Learn

  • How observational statements get speakers to say more than questions
  • How control of conversations can work like judo
  • How to summarise another person's perspective

Listen For Free

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Episoder(159)

Listening Masterclass - how to listen to what emerges in between - Part III of III

Listening Masterclass - how to listen to what emerges in between - Part III of III

Claire Pedrick, Shaney Crawford and Oscar Trimboli explore the nuances and dynamics of workplace listening, including the importance of presence, flexibility, and curiosity. Key insights include: Li...

18 Des 202449min

Listening Masterclass - how to listen to what emerges in between - Part II of III

Listening Masterclass - how to listen to what emerges in between - Part II of III

In the previous episode 127, Claire Pedrick and I discussed listening through many dimensions, including the role of pause and silence, the influence of the backstory and its impact on workplace chang...

13 Des 202453min

Listening Masterclass - how to listen to what emerges in between - Part I of III

Listening Masterclass - how to listen to what emerges in between - Part I of III

What emerges in between? This episode is an 'experiment' between Claire Pedrick and Oscar Trimboli as a result of an introduction by Shaney Crawford from Japan. They explore the role of second languag...

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how to effectively listen when you debate at work

how to effectively listen when you debate at work

This episode delves into the critical role of listening, particularly in the context of debates and the competitive advantage provided to participants. Sasan Kisravi explains the significance of prepa...

13 Aug 202440min

the significant consequences when you can decode non-verbal cues

the significant consequences when you can decode non-verbal cues

The importance of listening at Level II, which is three-dimensional hear, see, and sense  Noticing nonverbal cues and their congruence with their words is a vital skill toward becoming a deeper list...

11 Jul 202421min

What can you learn from over 33,519 workplace listeners?

What can you learn from over 33,519 workplace listeners?

Insights from 33,519 people about what gets in their way of listening and practical tips about what will imrpove your listening. An update on the fourth generation www.listeningquiz.com including; ...

17 Jun 202432min

the hidden clues when you listen well in low trust group meetings

the hidden clues when you listen well in low trust group meetings

This episode of Deep Listening Impact Beyond Words explores the art of listening in diplomatic cross-cultural meetings, drawing insights from British Foreign Secretary James Cleverly's discussion with...

14 Feb 202416min

adaptive workplace listening and why its different from active listening

adaptive workplace listening and why its different from active listening

Nicole Lowenbraun and Maegan Stephens, authors of the book "Adaptive Listening: How to Cultivate Trust and Traction at Work," explain the impact of adapting your listening in the a corporate workplace...

30 Jan 202439min

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