Supply Chain Now6 Sep 2024

Supply Chain Now Classic: Passion for the Patient to Consumer Revolution with Tom Harvieux from BJC Healthcare

Healthcare supply chains must be agile and cost effective, but all the efficiency in the world cannot guarantee a good patient experience. For that, organizations need to understand what patients expect and work closely with providers to ensure they have what they need for a range of treatment circumstances.

Tom Harvieux is the Vice President and Chief Supply Chain Officer at BJC Healthcare, one of the largest non-profit healthcare organizations in the United States. Tom is responsible for supply chain and logistics strategy, and his team’s achievements were recently recognized with an 8th place ranking in the Gartner Healthcare Supply Chain Top 25 list.

In this classic Supply Chain Now episode, Tom joins hosts Scott Luton to discuss:

• How his 22 years of experience in the U.S. Army allowed him to build the leadership and supply chain experience he now applies in the private sector

• The changes he has observed in patient expectations about their healthcare experiences since the COVID-19 pandemic, and how BJC Healthcare is rising to the challenge

• The four pillars he and his team use to guide their work: price performance, service excellence, cost to serve, and team engagement

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com
Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
WEBINAR- Optimizing Procurement Operations with Group Purchasing Organizations: https://bit.ly/3yKnaVB
WEBINAR- Mastering Shipping: Insider Tips for Reliable and Cost-Effective Deliveries: https://bit.ly/3XdC3t5

This episode is hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/supply-chain-now-classic-passion-patient-consumer-revolution-bjc-healthcare-1321

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at production@supplychainnow.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(478)

Review of the July 2026 U.S. Bank Freight Payment Index - Rates Edition

Freight rates have entered a new phase, and the signals pointing to it have been hiding in plain sight for anyone willing to look past the headlines and into the data. In this episode of Supply Chain ...

29 Jul 57min

Beyond the ERP Tradeoff: Building AI-ready Operations

Enterprise technology has long promised to unlock operational potential, but the trade-offs between monolithic ERP systems and fragmented best-of-breed stacks continue to slow organizations down in wa...

27 Jul 53min

The Buzz: AI, Freight Volatility, and the Hidden Power of Yard Operations

From rising diesel prices and China's evolving economy to Boeing's continued turnaround and the growing role of AI in logistics, this week's episode of The Buzz, powered by Zebra Technologies, covers ...

24 Jul 53min

How AI Is Transforming Supply Chain Jobs, Skills, and the Future Workforce

The AI hype cycle is over. The scaling race has begun. In this episode of Supply Chain Now, Scott W. Luton welcomes special guest co-host Marina Mayer, Content Director of Food Logistics and Supply & ...

22 Jul 43min

Inside Shipium's Plan to Turn Freight Audit Into Real-Time Monitoring

Freight audit is one of supply chain's most stubborn cost centers, and the traditional model of catching errors months after the fact is no longer good enough. In this episode of Supply Chain Now, Sco...

20 Jul 1h 8min

The Buzz: Manufacturing Momentum, AI Reality & Leadership That Lasts

On this episode of The Buzz, powered by Zebra Technologies, hosts Scott Luton and special guest co-host Amber Salley are joined by Rich Carey of MFG.inc to break down the biggest headlines shaping glo...

17 Jul 53min

Supply Chains to Admire 2026: Winners and Dynamic Benchmarking Opportunities

Supply chain benchmarking has been evolving rapidly, but the biggest shifts in driving true organizational value may still be unfolding. In this episode of Supply Chain Now, Scott W. Luton and Lora Ce...

15 Jul 59min

More Orders, Less Profit. What's Going On?

E-commerce order volumes are climbing, but bottom-line profits aren’t keeping pace. In this episode of Supply Chain Now, Scott W. Luton and Tevon Taylor are joined by Lori Boyer, Head of Content Mark...

13 Jul 56min