S8E1 - Impact of Customer Success on Gross & Net Retention ft. Luke Diaz, Director of Customer Success at AppZen
SaaS Sessions17 Apr 2024

S8E1 - Impact of Customer Success on Gross & Net Retention ft. Luke Diaz, Director of Customer Success at AppZen

In this episode, I hosted Luke Diaz, Director of Customer Success at AppZen. Luke is passionate about building and leading high-performance customer-success orgs. We explored strategies for achieving best-in-class gross and net retention, emphasizing the importance of customer onboarding, churn post-mortems, and aligning compensation plans. We also discussed how to use the voice of the customer to prevent churn. All this and more with Luke in this episode. Connect with Luke on LinkedIn. Visit...

Episoder(125)

S10E2 - From Harvard Law to SaaS CEO: Decoding the "Paperless" Future ft Shashank Bijapur, Spotdraft

S10E2 - From Harvard Law to SaaS CEO: Decoding the "Paperless" Future ft Shashank Bijapur, Spotdraft

Shashank Bijapur, co-founder and CEO of Spotdraft, explores the transition from the archaic, manual world of legal practice to the high-velocity domain of B2B SaaS. In this episode, we strip away the ...

17 Feb 31min

S10E1 - Engineering the Super Bowl ft. Catherine Johnson, VP of Global Solutions Engg. at Hydrolix

S10E1 - Engineering the Super Bowl ft. Catherine Johnson, VP of Global Solutions Engg. at Hydrolix

Real-time analytics at a petabyte scale isn't just a technical challenge; it's a business survival requirement. Catherine Johnson, VP of Global Solutions Engineering at Hydrolix, joins the show to dec...

3 Feb 45min

S9E8 - Unified Commerce & AI ft. Jigar Dafda, CPTO at Fynd

S9E8 - Unified Commerce & AI ft. Jigar Dafda, CPTO at Fynd

In this episode of the SaaS Sessions podcast, Sunil Neurgaonkar sits down with Jigar Dafda, Chief Technology & Product Officer at Fynd, to unpack how AI is fundamentally reshaping e-commerce in India....

22 Des 202542min

S9E7 - From Clicks to Conversations ft. Tom Drummond, Founder & Managing Director at Heavybit Industries

S9E7 - From Clicks to Conversations ft. Tom Drummond, Founder & Managing Director at Heavybit Industries

Tom Drummond, founder and managing director at Heavybit Industries, dissects the seismic shift from graphical interfaces to conversational AI—and why most SaaS companies are thinking about it wrong. T...

6 Okt 202543min

S9E6 - The Future of Intelligent Agents in SaaS ft. Bhaskar Roy, Chief of AI Products and Solutions at Workato

S9E6 - The Future of Intelligent Agents in SaaS ft. Bhaskar Roy, Chief of AI Products and Solutions at Workato

Bhaskar Roy, Chief of AI Products and Solutions at Workato, breaks down the fundamental shift from app-centric thinking to agent-first architecture. This conversation cuts through the AI hype to revea...

29 Sep 202539min

S9E5 - Building AI Into SaaS the Right Way: Lessons from Megh Gautam, Former CPO at Crunchbase

S9E5 - Building AI Into SaaS the Right Way: Lessons from Megh Gautam, Former CPO at Crunchbase

Every SaaS company is racing to “add AI,” but most are doing it wrong. In this episode, Megh Gautam, Former Chief Product Officer at Crunchbase, reveals the hard truths behind building AI into establi...

12 Sep 202536min

S9E4 - From Community to Capital ft. Max Altschuler, General Partner at GTMfund

S9E4 - From Community to Capital ft. Max Altschuler, General Partner at GTMfund

In this powerhouse episode, Max Altschuler - founder of Sales Hacker, former VP of Marketing at Outreach, and now General Partner at GTMfund - breaks down what it takes to build and scale B2B SaaS com...

21 Mai 202540min

S9E3 - Cracking Early-Stage SaaS Growth ft. Jacob Bank, CEO of Relay.app

S9E3 - Cracking Early-Stage SaaS Growth ft. Jacob Bank, CEO of Relay.app

In this episode of the SaaS Sessions podcast, Jacob Bank, founder of Relay.app, shares his journey from academia to startup founder, discussing the challenges of building a product in the AI space. He...

2 Apr 202543min

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