Episode 73: The Resiliency of UPS Global / Exec Coach Steve Turner

THE Wartime Leadership Podcast: The Resiliency of UPS Management Team Member Steve Turner!! Steve is COO of Beyond Resilience LLC and President of Flow Business Solution. He joined ‘Beyond Resilience’ because his values and approaches to leading employees resonate with their objectives. “We have an opportunity to enhance the effectiveness of business leadership throughout any organization.” Steve graduated from the University of Wisconsin with a degree in Business Administration. This, along with his appreciation and respect for UPS, where he was on the management team while attending college, launched his business career on a leadership journey of success.

Steve has a proven 35-year career with UPS. He provided leadership in the diverse environments of Operations, Finance & Accounting, and Technology at District, Region, and Corporate levels. This included five years in Europe at the beginning of UPS’ global expansion, where he was a Finance Director with responsibilities in 10 countries. Upon his return to the USA, he moved into UPS Information Services leading groups that designed, built, and deployed UPS financial systems for worldwide use.
His responsibilities in the countries he covered globally solidified an important fact... cultures change, hearts do not. No matter where he went, he experienced the same reality. Employees will follow those who care about them, train them for success and appreciate who they are as individuals. His dedication to the individual lives of his employees and the value they provided in his business groups yielded him success in every position he held. He demonstrated the value of leading employees as opposed to managing them. “Systems, processes, and procedures should be managed. Employees should be led.”
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