The Jaded Mechanic Podcast19 Mar 2024

Navigating Warranty Ends and Customer Retention with Craig Tomcyzk

In this episode, Craig Tomcyzk expresses concerns about the significant customer drop-off dealerships face after warranties expire. Jeff, drawing from his tenure at Nissan, echoes personal anecdotes about billing for unnecessary services and the difficulty in diagnosing modern car issues. With a focus on industry dynamics, such as the impact of aging workers and evolving skill sets, this episode offers a candid look into the challenges and changes experienced by those deep in the trenches of vehicle repair and service.

00:00 Online interactions have changed and allowed storytelling.
08:21 Diesel prices in Canada have increased significantly.
14:26 Dealers overhaul, lose customers, and waste money.
20:38 Experienced technician learns new skills with the tool.
26:37 Worked without a license, then passed quickly.
29:19 Struggled with interior work, found passion elsewhere.
38:22 Spending on car upgrades may lack value.
41:53 Former apprentice recommended Nissan for transmission work.
47:56 Frustration with dealers' focus on sales.
53:03 Car performance concerns and customer satisfaction issues.
01:00:17 ASE fees are not well invested in education.
01:03:20 Businesses not hiring smart but inexperienced students.
01:08:53 Ambulance damaged while carrying patient, criticized the action.
01:15:18 Some excel, others lack hustle and effort.
01:19:54 Remote truck monitoring at the mine is multifaceted.
01:22:41 Specializing in electrical work drives car business.
01:28:59 Fixing Mercedes requires more training and skill.
01:35:12 People join groups but don't engage fully.
01:44:30 Encourage hard work to achieve success with appreciation.
01:45:19 Please like, comment, share, and subscribe. Gratitude.

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(176)

Building a Career From Scratch at 30 with Sean Pierce

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this epi...

25 Aug 1h 54min

Why Flat Rate Is Failing Today's Technicians with Dustin Stutzman

Like the show? Show your support by using our sponsorsNeed to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode...

18 Aug 1h 54min

How Honest Shops Win Customers for Life with Brian DiCesare

Like the show? Show your support by using our sponsors.Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episod...

11 Aug 2h 16min

Is Flat Rate Destroying the Auto Repair Industry? | Steve Blanchard

4 Aug 2h

How Burnout Pushed Him to Start His Own Shop with Caleb Mac

28 Jul 1h 53min

The Biggest Mistake Shop Owners Make with Josh Coomes and Brian Ramsburg

Like the show? Show your support by using our sponsors.Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HERERecorded at To...

21 Jul 1h 17min