Service Design for organisations, politics and welfare / Stefan Holmlid / Episode #31
What happens in an organisation when a service design project ends? What can we do to make sure that an organisation has the capabilities to continue on the customer centric path? Service design veter...
13 Jul 201729min
Service Design Trend Report - Summer 2017
Learn about the trends that are shaping service design. These trends are based on the patterns that have emerged from the last 10 episodes of the Service Design Show. The trends that are addressed in...
29 Jun 20177min
Is there a future for design (thinking) / Doreen Lorenzo / Episode #30
We need to move beyond design thinking bootcamps and help people to understand design at a deeper level according to Doreen Lorenzo. Doreen stresses the need for teaching critical thinking and creativ...
15 Jun 201727min
The secrets of winning design teams / Fabian Segelström / Episode 29
How can you make design teams succeed? Fabian Segelstöm talks about what he does at Länsförsäkringar to make sure everyone in his team can perform to their fullest potential. We also discuss how winni...
1 Jun 201726min
How organisations become more customer centric / Jose Mello / Episode #28
What's the secret to turning transaction organisations into ones that are customer ceetric? Jose Mello shares his insight on this topc. Next to that we also talk about how to create meaningful insight...
18 Mai 201728min
Every service has its own rhythm that must be orchestrated and designed / Marcus Lui / Ep #27
Marcus Lui talks about why it's important to design for different service rhytms. We discuss how great service concepts can fail because they don't respect the social relationships in a certain cultur...
4 Mai 201728min
How to turn strategy into action using service design / Lisa Lindström & Kristina Carlander / #26
Actionable strategy! That is what service design can bring according to Lisa Lindström and Kristina Carlander. Lisa and Kristina also talk about closing the gap between traditional and digital service...
20 Apr 201725min
How the Dubai government is designing for customer happiness / Muna Al Dhabbah / Episode #25
Customer happiness! That is what the government of Dubai in the UAE is aiming for. Muna Al Dhabbah talks about how they use design to create positive and engaged society. We also talk about the differ...
6 Apr 201726min
