Leveraging the Customer Journey as a dynamic change plan / Daniel Ewerman / Episode #14
How do you put customers at the heart of your business? Daniel Ewerman talks about the power of the customer journey when it's treated as a change plan instead of a deliverable. We also talk about the...
20 Okt 201632min
How to express any service using 4 fundamental elements / Xin Xiangyang / Episode #13
Professor Xiangyang Xin talks about the fundamental elements that make up a service. Without a clear understanding of these elements it's impossible to design and express services. We also talk about ...
6 Okt 201631min
Adding some Brazilian flavour to the service design mix / Luis Alt / Episode #12
Luis Alt talks about the next generation service providers, the positive and negative aspects of the service culture in Brazil and finally why we need to rethink and humanize the relationship companie...
22 Sep 201632min
Understanding Service Design in Asia / Patti Hunt & Kristin Low / Episode #11
Patti Hunt and Kristin Low talk about Service Design in Asia and the lack of urgency for it. We also dive into the topic of Artificially Intelligent services. ----------------------------------------...
8 Sep 201637min
Service Design Trend Report / Summer 2016
In this episode we talk about the 4 major trends that are shaping the service design field in the summer of 2016. These trends have emerged as patterns from the first 10 episodes of the show. What d...
6 Sep 20168min
Service Design is fractal / Andy Polaine / Episode #10
Andy shares his ideas on the fractal nature of service design. Or in other words at level should you be designing a service to really make an impact. ---------------------------------------- EPISOD...
11 Aug 201633min
The secret to building a customer centric culture / Dave Gray / Episode #8
Dave Gray talks about why understanding Organisational culture is more important than ever and how norms, habits and behaviours shape that Organisational culture. ------------------------------------...
14 Jul 201638min
