Why every company is already doing service design without knowing it / Mauricio Manhaes / Episode 20
Did you know every company is already doing service design without even know it? Mauricio Manhaes talks about that in this episode. We also discuss how to asses and evaluate Service Designers and why ...
12 Jan 201731min
Giving service design away, going in-house and the need for a compelling vision / Jamin Hegeman / 19
We need to be giving service design away. At least according to Jamin Hegeman. Jamin has moved from Adaptive Path to become the head of design at Capital One financial services division. We talk about...
29 Des 201631min
Superhuman services, Scaling Naturally and Storydoing / Stefan Mortiz / Episode #18
How do we keep the human touch in services that are being automated using artificial intelligence? Service Design veteran Stefan Moritz also talks about the need for a new perspective on scaling and h...
15 Des 201635min
How can services help to extend the BWM experience / Holger Hampf / Episode #17
What is the value of Service Design from the perspective of one of the world largest car manufacturers? Holger Hampf who is the head of user experience at BMW Group shares his thoughts on how services...
1 Des 201625min
Merging Chinese culture with western philosophy through service design / Amy Ip / Episode #16
Is it possible to merge the western design philospohy with the Chinese culture? Amy Ip shares her thoughts on this topic. We also talk about the value of design for Chinese clients and finally we touc...
18 Nov 201634min
How to make service design work with no money, time or support / Megan & Erik / Episode #15
Where do you start when you are passionate about service design but don't have very limited resources? Megan Miller and Erik Flowers started a community called practicalservicedesign.com to anwser thi...
3 Nov 201637min
Leveraging the Customer Journey as a dynamic change plan / Daniel Ewerman / Episode #14
How do you put customers at the heart of your business? Daniel Ewerman talks about the power of the customer journey when it's treated as a change plan instead of a deliverable. We also talk about the...
20 Okt 201632min
How to express any service using 4 fundamental elements / Xin Xiangyang / Episode #13
Professor Xiangyang Xin talks about the fundamental elements that make up a service. Without a clear understanding of these elements it's impossible to design and express services. We also talk about ...
6 Okt 201631min
