The balance between thinking and doing / Fumiko Ichikawa / Episode #65

The balance between thinking and doing / Fumiko Ichikawa / Episode #65

Do you take the time to really reflect on your work and consciously think if the things you're doing are impactful? I guess we all recognise this to a certain degree: When you're caught up with the day to day operational stuff you rarely of (or rather take) the time to think critically about what you're doing. And we all know where that sometimes leads to... So in this episode Fumiko Ichikawa talks about ways to find more balance between thinking and doing as a design practitioner. We also look at another very interesting topic in this episode... A common challenge in a lot of service design projects is that as soon as the external agency leaves, the project loses most of it's momentum. Fumiko shares, from her own experience, a very effective way to increase the chance that the solution you're working on actually stays alive once you're gone. The answer to this will likely give you a different perspective on what a deliverable of a service design project might be. And finally we talk about the tendency of stakeholders to jump from research mode into ideation / solution mode. What can you do to allow for more time and deeper reflection? This episode is filled with great practical insights so I really hope you enjoy it! ---------------------------------------- EPISODE GUIDE 05:00 - The first encounter with Service Design. 06:20 - How can we balance thinking and doing? 13:20 - What if we can establish community through the design process? 20:35 - Why do we need to reframe? 28:35 - Big Question: How do YOU balance thinking and doing? ---------------------------------------- LINKS FROM THE EPISODE Fumiko on LinkedIn ➜ https://go.servicedesignshow.com/llac1 Re:public ➜ http://re-public.jp/ Reach Network ➜ https://go.servicedesignshow.com/r-io_ MORE EPISODES Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/podcast YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram ---------------------------------------- [FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course

Episoder(317)

What if You Could Prove Your Impact With Just One Goal? / Stacey Barr / Ep. #237

What if You Could Prove Your Impact With Just One Goal? / Stacey Barr / Ep. #237

The things service design professionals have to deal with...Okay, so your boss tells you drive to a place with “a great view,” hands a full tank of gas, and wished good luck. Oh and by the way, we nee...

25 Sep 20251h 9min

Here's How To Break Free From the "Prove It Again" Cycle / Inside Service Design / Ep. #05

Here's How To Break Free From the "Prove It Again" Cycle / Inside Service Design / Ep. #05

Are you tired of proving the value of service design… over and over again?Well, I'm happy to share that you're not alone. It's one of the most common frustrations I hear from professionals in our fiel...

18 Sep 20251h 5min

Repairing Service Design for the Age of AI / Ron Bronson / Ep. #236

Repairing Service Design for the Age of AI / Ron Bronson / Ep. #236

I'm sure you've seen the news...At the outset, the recent announcement of the "America by Design" initiative and the new "National Design Studio" is quite exciting. It’s a huge spotlight on our field....

11 Sep 20251h 8min

Designing for Impact, Not Just for Humans / Ben Rennie / Ep. #235

Designing for Impact, Not Just for Humans / Ben Rennie / Ep. #235

All you want to do is run away…Okay, so you’re standing in a boardroom overlooking a beautiful vineyard, leading a workshop for a major client, and the only thing that's going through your mind is: Ho...

28 Aug 20251h 7min

How to find Joy in the Slow Pace of Change / Martha Edwards / Ep. #234

How to find Joy in the Slow Pace of Change / Martha Edwards / Ep. #234

What makes time go fast for you, and what makes it go slow...It's a powerful question that might just help you find more meaning and heck, yes even more joy in your work.We see a brighter future, but ...

14 Aug 20251h 7min

Why Your Org Chart Isn't the Enemy / Ellen Pittman / Ep. #233

Why Your Org Chart Isn't the Enemy / Ellen Pittman / Ep. #233

What if we’ve been led down the wrong path…When it comes to service design, we’re often told the main goal is to break down silos. And that makes sense, right?Our organizations are structured vertical...

31 Jul 20251h 11min

Create Clear & Actionable Journeys with the 5x12 Framework

Create Clear & Actionable Journeys with the 5x12 Framework

I have to admit, even I got stuck...Recently, I was working on the onboarding journey for my Circle community.What started as a flexible journey inside a Miro board very quickly became a complex map t...

24 Jul 20251h 5min

A New Perspective on Risk, Failure, and What Really Matters / Alberta Soranzo / Ep. #232

A New Perspective on Risk, Failure, and What Really Matters / Alberta Soranzo / Ep. #232

Everyone wants change, just not for themselves…I remember a great experiment we used to do back in my agency days.At the start of a workshop, we'd ask everyone to put on a prop. It could be a hat, a p...

17 Jul 20251h 7min

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