Using stories to explore, understand and co-create / Marcy Alice Arthur / Episode #70

Using stories to explore, understand and co-create / Marcy Alice Arthur / Episode #70

If you're a human being you are a storyteller. Stories are the human operating system. In this episode you'll learn that stories are not just useful for transferring knowledge or communicating results. They can also be used as a tool to explore, understand and co-create. Mary Alice Arthur proudly calls herself a story activist. She's on a mission to help people and organisations find the stories that make them flourish. It's hard to deny that stories and storytelling are getting a lot of attention these days. According to Mary Alice this is primaly due to the fact that stories have the power to evoke emotions and therefor influence people. But there's more to stories that just using them to influence. Stories are also about collective sensemaking and wholing. I really hope this episode with Mary Alice will inspire you to think about how you can use stories to design better service! P.S. If you enjoyed this episode don't forget to share it with someone who might like it as well. Thanks :) ---------------------------------------- EPISODE GUIDE 04:15 - Why are we talking about storytelling as the new black? 15:30 - What if story could help you in a variety of ways you’re working? 23:30 - How far can we take story? 32:45 - Big question: What is the tradeoff? ---------------------------------------- LINKS FROM THE EPISODE * Mary Alice on LinkedIn ➜ https://go.servicedesignshow.com/84epw * https://www.getsoaring.com/ * https://www.storythefuture.com/ * https://www.facebook.com/storythefuture/ BOOKS * Megatrends ➜ https://go.servicedesignshow.com/kewxg * The More Beautiful World Our Hearts Know Is Possible ➜ https://go.servicedesignshow.com/_1614 * Theory U: Leading from the Future as It Emerges ➜ https://go.servicedesignshow.com/v3dhp Surfing the 3 Waves of Story * Part One ➜ https://www.getsoaring.com/surfing-the-3-waves-of-story/ * Part Two ➜ https://www.getsoaring.com/surfing-the-3-waves-of-story-part-2/ * Part Three ➜ https://www.getsoaring.com/surfing-the-3-waves-of-story-part-3/ MORE EPISODES Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/podcast YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram ---------------------------------------- [FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course

Episoder(317)

Great services should be a struggle / Yutaka Yamauchi / Episode #61

Great services should be a struggle / Yutaka Yamauchi / Episode #61

The more you try to please your customers the lower the valuable perception of your service will be. Yutaka Yamauchi has studied the service of sushi restaurants and found the most valuable services a...

1 Nov 201838min

The Digital Transformation Within Service Design / Yong-Se Kim / Episode #60

The Digital Transformation Within Service Design / Yong-Se Kim / Episode #60

How can we use Service Design to drive business innovation? And how is that different from using service design to drive social innovation for instance? In this episode professor Yong-Se Kim shares hi...

18 Okt 201836min

Context, Culture And Service Design / Diego Mazo / Episode #59

Context, Culture And Service Design / Diego Mazo / Episode #59

What's a key ingredient in order to be able design great services? It's that you need to deeply understand the social context and cultural norms that exist. In this episode Diego Mazo clearly exempl...

4 Okt 201829min

Synchronizing Business and Design / Victor Lidoy / Episode #58

Synchronizing Business and Design / Victor Lidoy / Episode #58

Think about it... already back in the 60s companies were designing and delivering great service. That was way before service design or design thinking caught on with the masses. So how did they do it ...

20 Sep 201835min

Designing the best Airport Experience / Stine Marsal / Episode #57

Designing the best Airport Experience / Stine Marsal / Episode #57

Airports are a stresful enviroment. A lot of things happen and people are always in a rush. How can you impact the actual passenger experience as a service designer in these conditions. In this epis...

6 Sep 201831min

Love, Critical Thinking & Innovation / Roberto Verganti / Episode #56

Love, Critical Thinking & Innovation / Roberto Verganti / Episode #56

What's the value of creativity in a world that is filled with ideas? How do you know which ideas are valuable and which ones are just noise? Roberto Verganti talks about the lost art of critical think...

23 Aug 201835min

Can design make government services human centered again / Jeneanne Rae / Episode #55

Can design make government services human centered again / Jeneanne Rae / Episode #55

There is a design revolution going on in the US government. More and more government agencies are adopting design to create and deliver more human centered services. In this episode Jeneanne Rae tal...

9 Aug 201833min

Ask Harder Questions / Jorge Arango / Episode #54

Ask Harder Questions / Jorge Arango / Episode #54

What does it mean to design healthier societies? And what's actually needed in order to do that... just one of the things Jorge Arango talks about in this episode. Have you ever considered how contex...

26 Jul 201847min

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