Using stories to explore, understand and co-create / Marcy Alice Arthur / Episode #70

Using stories to explore, understand and co-create / Marcy Alice Arthur / Episode #70

If you're a human being you are a storyteller. Stories are the human operating system. In this episode you'll learn that stories are not just useful for transferring knowledge or communicating results. They can also be used as a tool to explore, understand and co-create. Mary Alice Arthur proudly calls herself a story activist. She's on a mission to help people and organisations find the stories that make them flourish. It's hard to deny that stories and storytelling are getting a lot of attention these days. According to Mary Alice this is primaly due to the fact that stories have the power to evoke emotions and therefor influence people. But there's more to stories that just using them to influence. Stories are also about collective sensemaking and wholing. I really hope this episode with Mary Alice will inspire you to think about how you can use stories to design better service! P.S. If you enjoyed this episode don't forget to share it with someone who might like it as well. Thanks :) ---------------------------------------- EPISODE GUIDE 04:15 - Why are we talking about storytelling as the new black? 15:30 - What if story could help you in a variety of ways you’re working? 23:30 - How far can we take story? 32:45 - Big question: What is the tradeoff? ---------------------------------------- LINKS FROM THE EPISODE * Mary Alice on LinkedIn ➜ https://go.servicedesignshow.com/84epw * https://www.getsoaring.com/ * https://www.storythefuture.com/ * https://www.facebook.com/storythefuture/ BOOKS * Megatrends ➜ https://go.servicedesignshow.com/kewxg * The More Beautiful World Our Hearts Know Is Possible ➜ https://go.servicedesignshow.com/_1614 * Theory U: Leading from the Future as It Emerges ➜ https://go.servicedesignshow.com/v3dhp Surfing the 3 Waves of Story * Part One ➜ https://www.getsoaring.com/surfing-the-3-waves-of-story/ * Part Two ➜ https://www.getsoaring.com/surfing-the-3-waves-of-story-part-2/ * Part Three ➜ https://www.getsoaring.com/surfing-the-3-waves-of-story-part-3/ MORE EPISODES Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/podcast YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram ---------------------------------------- [FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course

Episoder(317)

The New Frontiers Of Service Design / Doug Powell / Episode #48

The New Frontiers Of Service Design / Doug Powell / Episode #48

How do you scale design beyond a single team, beyond a single department and even beyond a single country? Doug Powell is tasked at IBM to do just that! We also talk about the impact designers have o...

22 Mar 201832min

How Leadership Shapes Great CX / Ryanne van der Eijk / Episode #47

How Leadership Shapes Great CX / Ryanne van der Eijk / Episode #47

One of the hardest things in service design is to make actual ideas a reality... the often missing link between design and implementation. In this episode Ryanne van der Eijk shares her experience as...

8 Mar 201835min

Use psychology to design better services / Luke Battye / Episode #46

Use psychology to design better services / Luke Battye / Episode #46

How can we leverage human psychology to create a better service experience? That's the main topic in this episode with Luke Battye. Should we really focussing on improving the experience in certain t...

22 Feb 201830min

How To Unlock Your Full Potential / Chris Do / Episode #45

How To Unlock Your Full Potential / Chris Do / Episode #45

Why is it hard for designers get compensated according to the true value they are delivering? And what can we do to change that. The Chris Do shares his perspective. How do you define who you are? Wh...

8 Feb 201841min

Closing the gap between business and design / Mauro Porcini / Episode #44

Closing the gap between business and design / Mauro Porcini / Episode #44

Are we as designers ready to take true ownership of innovation and accept all the responsibilities that this brings along? That's the major theme in this episode with Mauro Porcini who's the Chief Des...

25 Jan 201833min

Design is in every organisation / Sabine Junginger / Episode #43

Design is in every organisation / Sabine Junginger / Episode #43

More service designers should get involved in redesigning public services according to Sabine Junginger. We also talk about if we can make policy more effective if we look at it through a design lens....

11 Jan 201833min

Is this the end of the agency / Sarah Drummond / Episode 42

Is this the end of the agency / Sarah Drummond / Episode 42

Is there a future for service design agencies when everything goes in-house? That's the existential question Sarah Drummond asks. If we're helping organisations build internal service design capacity ...

28 Des 201727min

Service Design Trend Report - Winter 2017 - 2018

Service Design Trend Report - Winter 2017 - 2018

Which trends are shaping service design in 2017? And what could they potentially mean for you? That's what this fourth trend report is about. I've browsed through episodes 31 to 40 and looked at what...

14 Des 20179min

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