The path to a fulfilling design career / Angela Yeh / Episode #79

The path to a fulfilling design career / Angela Yeh / Episode #79

Once you start working as a service designer you'll quickly realise that climbing up the corporate ladder isn't the typical career path. Usually there is no "up the ladder" for service designers... So how do you make sure you don't get stuck in your career after a few years. The guest in this episode, Angela Yeh, has 20 years of experience helping designers to navigate their career. She works in the super interesting chasm between employers and design talent. In this episode Angela shares why a lot of designers struggle to communicate the unique skills they bring to employers. And as a result of this don't get the opportunity to show what they are capable of. Angela has a few helpful tips on what you can do to explain the value you create even when an employer doesn't know a lot about design. We also talk about the conditions which are needed for designers to thrive. And how to handle situations where these conditions are not (yet) in place. As Angela says it's not so much about the maturity stage of design within a business but much more about the willingness to invest in it. Finally we take on the employer perspective and discuss how what goes through their mind when looking for design talent. Because when you better understand what's going on at the other side of the table you increase your chance of finding the job you'll love. ** EVERY SHARE HELPS ** If you enjoyed this episode consider sharing it with 1 person today who might have find it helpful as well. ----- [ EPISODE GUIDE ] ----- 03:30 - First encounter with Service Design. 05:30 - Why relating to design? 12:45 - How can we create a career where we’re thriving? 22:00 - When will companies hire design talent? 30:15 - Big question: Where do you see the need for service design? ----- [ LINKS FROM THE EPISODE ] -------- * Angela on LinkedIn ➜ https://go.servicedesignshow.com/3-blx * Yeh IDeology ➜ https://go.servicedesignshow.com/et9bv * Thrive by Design ➜ https://go.servicedesignshow.com/q9k84 ----- [ MORE EPISODES ] ----- Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/spotify YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram ----- [ FREE COURSE ] ----- HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course

Episoder(317)

Every service has its own rhythm that must be orchestrated and designed / Marcus Lui / Ep #27

Every service has its own rhythm that must be orchestrated and designed / Marcus Lui / Ep #27

Marcus Lui talks about why it's important to design for different service rhytms. We discuss how great service concepts can fail because they don't respect the social relationships in a certain cultur...

4 Mai 201728min

How to turn strategy into action using service design / Lisa Lindström & Kristina Carlander / #26

How to turn strategy into action using service design / Lisa Lindström & Kristina Carlander / #26

Actionable strategy! That is what service design can bring according to Lisa Lindström and Kristina Carlander. Lisa and Kristina also talk about closing the gap between traditional and digital service...

20 Apr 201725min

How the Dubai government is designing for customer happiness / Muna Al Dhabbah / Episode #25

How the Dubai government is designing for customer happiness / Muna Al Dhabbah / Episode #25

Customer happiness! That is what the government of Dubai in the UAE is aiming for. Muna Al Dhabbah talks about how they use design to create positive and engaged society. We also talk about the differ...

6 Apr 201726min

What you must know about service design in greater China / Elaine Ann / Episode #24

What you must know about service design in greater China / Elaine Ann / Episode #24

Understandig how service design works in China can greatly benefit your own practice. Elaine Ann talks about how she innovated service design methodologies for the west to make them fit with the Chine...

23 Mar 201728min

CX Navigator, mindset change and the hurdle of uncertainty / Maik Medzich / Episode #23

CX Navigator, mindset change and the hurdle of uncertainty / Maik Medzich / Episode #23

This episode with Maik Medzich is all about the question how to spread a customer centric culture throughout a (very) large corporate. Maik talks about the CX navigator community that he started withi...

9 Mar 201730min

Think about the journey forget about the map / Kerry Bodine / Episode #22

Think about the journey forget about the map / Kerry Bodine / Episode #22

This episode with Kerry Bodine is all about the customer journey. First Kerry argues for the fact that we should spend less time making customer journey maps. Or maybe not even make these maps at all....

23 Feb 201730min

Commodification of design, business fluency and prototyping policy / Jess McMullin / Episode 21

Commodification of design, business fluency and prototyping policy / Jess McMullin / Episode 21

How do we design and prototype something complex like policy? Jess McMullin shares his experiences on this topic. We also touch on the topic of everyone starting to adopt design tools and approach als...

9 Feb 201735min

Service Design Trend Report - Winter 2016 / 2017

Service Design Trend Report - Winter 2016 / 2017

In this episode we talk about 3 major trends that are shaping the service design field in the winter of 2016 / 2017. These trends have emerged as patterns from the last 10 episodes of the show. The ...

26 Jan 20178min

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