The path to a fulfilling design career / Angela Yeh / Episode #79

The path to a fulfilling design career / Angela Yeh / Episode #79

Once you start working as a service designer you'll quickly realise that climbing up the corporate ladder isn't the typical career path. Usually there is no "up the ladder" for service designers... So how do you make sure you don't get stuck in your career after a few years. The guest in this episode, Angela Yeh, has 20 years of experience helping designers to navigate their career. She works in the super interesting chasm between employers and design talent. In this episode Angela shares why a lot of designers struggle to communicate the unique skills they bring to employers. And as a result of this don't get the opportunity to show what they are capable of. Angela has a few helpful tips on what you can do to explain the value you create even when an employer doesn't know a lot about design. We also talk about the conditions which are needed for designers to thrive. And how to handle situations where these conditions are not (yet) in place. As Angela says it's not so much about the maturity stage of design within a business but much more about the willingness to invest in it. Finally we take on the employer perspective and discuss how what goes through their mind when looking for design talent. Because when you better understand what's going on at the other side of the table you increase your chance of finding the job you'll love. ** EVERY SHARE HELPS ** If you enjoyed this episode consider sharing it with 1 person today who might have find it helpful as well. ----- [ EPISODE GUIDE ] ----- 03:30 - First encounter with Service Design. 05:30 - Why relating to design? 12:45 - How can we create a career where we’re thriving? 22:00 - When will companies hire design talent? 30:15 - Big question: Where do you see the need for service design? ----- [ LINKS FROM THE EPISODE ] -------- * Angela on LinkedIn ➜ https://go.servicedesignshow.com/3-blx * Yeh IDeology ➜ https://go.servicedesignshow.com/et9bv * Thrive by Design ➜ https://go.servicedesignshow.com/q9k84 ----- [ MORE EPISODES ] ----- Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/spotify YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram ----- [ FREE COURSE ] ----- HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course

Episoder(315)

The Real Impact of AI on Service Design / Pablo Fernández Vallejo / Ep. #221

The Real Impact of AI on Service Design / Pablo Fernández Vallejo / Ep. #221

AI won't take over your job...An 8-year-old girl with AI will!Don't believe me? Check ou this video which was making the rounds on LinkedIn a while ago.In the video a young girl coding a Harry Potter ...

13 Feb 20251h 5min

The Art of Responsible Service Design / KA McKercher / Ep. #220

The Art of Responsible Service Design / KA McKercher / Ep. #220

I crossed a line... Recently, while working on redesigning our online community platform, my excitement got the better of me. I dove headfirst into prototyping a few things in the backend system. "How...

30 Jan 20251h 3min

How to Use Your Dreams to Design Services / Courtney Morgan / Ep. #219

How to Use Your Dreams to Design Services / Courtney Morgan / Ep. #219

You've never heard this on the Show before... I'm referring to a design tool that most people disregard, even laugh about when they first hear about it. They say it's childish, something you can't tak...

16 Jan 20251h 7min

Key Lessons from a Service Design Community / #Circle Special

Key Lessons from a Service Design Community / #Circle Special

This one is a bit different... Not the usual interview that you're used to. In this episode, you'll actually hear me answering the questions. Why? Well, it's become a bit of a tradition to start the y...

9 Jan 20251h 6min

Journey Management in 2025: Trends, Challenges, and Predictions / Jochem van der Veer / Ep. #218

Journey Management in 2025: Trends, Challenges, and Predictions / Jochem van der Veer / Ep. #218

First of all, I want to wish you a very happy 2025. We're starting the new year with a bang. Journey Management has been a hot topic for the last two years, and for good reason. The shift from mapping...

2 Jan 20251h 9min

Stop designing WITH your users! There is a better way. / Sloan Leo Cowan / Ep. #217

Stop designing WITH your users! There is a better way. / Sloan Leo Cowan / Ep. #217

There's a problem with the current design process that often goes unnoticed... A problem that can lead to less-than-ideal outcomes or, even worse, harm certain communities. To understand this, we must...

19 Des 20241h

The Secrets behind Research that Scales / Kate Towsey / Ep. #216

The Secrets behind Research that Scales / Kate Towsey / Ep. #216

There is no service design... Without high-quality research. Sure, we all know that. But doing good research is hard. Kate Towsey, often called the inventor of the ResearchOps field, can certainly att...

5 Des 20241h 1min

The RIGHT way to do strategy in an uncertain world? / Peter Compo / Ep. #215

The RIGHT way to do strategy in an uncertain world? / Peter Compo / Ep. #215

What is strategy... A plan for how you intend to achieve your goals? That's how a lot of people define strategy. But there's a problem with this rigid approach... As Mike Tyson wisely said once: "Ever...

21 Nov 20241h 13min

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