Great services should be a struggle / Yutaka Yamauchi / Episode #61
The more you try to please your customers the lower the valuable perception of your service will be. Yutaka Yamauchi has studied the service of sushi restaurants and found the most valuable services a...
1 Nov 201838min
The Digital Transformation Within Service Design / Yong-Se Kim / Episode #60
How can we use Service Design to drive business innovation? And how is that different from using service design to drive social innovation for instance? In this episode professor Yong-Se Kim shares hi...
18 Okt 201836min
Context, Culture And Service Design / Diego Mazo / Episode #59
What's a key ingredient in order to be able design great services? It's that you need to deeply understand the social context and cultural norms that exist. In this episode Diego Mazo clearly exempl...
4 Okt 201829min
Synchronizing Business and Design / Victor Lidoy / Episode #58
Think about it... already back in the 60s companies were designing and delivering great service. That was way before service design or design thinking caught on with the masses. So how did they do it ...
20 Sep 201835min
Designing the best Airport Experience / Stine Marsal / Episode #57
Airports are a stresful enviroment. A lot of things happen and people are always in a rush. How can you impact the actual passenger experience as a service designer in these conditions. In this epis...
6 Sep 201831min
Love, Critical Thinking & Innovation / Roberto Verganti / Episode #56
What's the value of creativity in a world that is filled with ideas? How do you know which ideas are valuable and which ones are just noise? Roberto Verganti talks about the lost art of critical think...
23 Aug 201835min
Can design make government services human centered again / Jeneanne Rae / Episode #55
There is a design revolution going on in the US government. More and more government agencies are adopting design to create and deliver more human centered services. In this episode Jeneanne Rae tal...
9 Aug 201833min
Ask Harder Questions / Jorge Arango / Episode #54
What does it mean to design healthier societies? And what's actually needed in order to do that... just one of the things Jorge Arango talks about in this episode. Have you ever considered how contex...
26 Jul 201847min
