How DesignOps helps you Focus on What Matters / Meredith Black / Ep. #210
Ever feel like the weight of the world on your shoulders as a service design professional... That you're constantly juggling your "actual" work with the complexities of organizational processes and s...
12 Sep 202457min
RAG makes Service Design easier, faster, and more fun / Kirk Marple / Ep. #209
Sure, AI is pretty cool, but have you heard of something called Retrieval-Augmented-Generation (RAG)... We don't often spotlight specific tech on the Show, but RAG? I firmly believe that RAG has the ...
29 Aug 20241h 5min
Can We Design for a Better Tomorrow? Steve Baty / Ep. #208
How can we leave the world in a better place than we inherited it... And what's design's role in all of this? In this episode, we tackle these big questions with Steve Baty. Steve is an author, forme...
15 Aug 202458min
How to Design Service Endings That Don't Stink / Joe Macleod / Ep. #207
Ever felt trapped in a service you couldn't escape... Trying to end a subscription only to face a frustrating maze of hurdles? Let's face it, service endings are often the worst experience ever. Th...
1 Aug 20241h 2min
The Roadmap to Demonstrating Design's Impact / Ryan Rumsey / Ep. #206
Let's crack the code of proving design's impact on the bottom line... For this, we first have to go back to 2012. That year, a groundbreaking discovery was made at CERN. The existence of the Higgs Bo...
18 Jul 20241h 8min
Why BAD services are good for you / Lou Downe / Ep. #205
Good Services... A book that has quickly become a classic in our field. If you haven't read it yet, it's a must. It outlines the 10 principles of good services, which is pretty fundamental stuff. But...
4 Jul 20241h 4min
Exploring The Materials of Service Design / Simon Clathworthy / Ep. #204
What are the materials of service design... A seemingly simple question, but one that I believe has the potential to reshape our understanding of service design. Historically, design has always been ...
20 Jun 20241h 12min
The Secrets to Effective Design Leadership / Marzia Arico / Ep. #203
What does it take to become a great design leader... Regardless of whether or not it's in your official job title, you're already leading to some degree. You are leading because your work is to delive...
6 Jun 202456min
