In the always on world, how do you build customer loyalty?
Tech Talks19 Okt 2023

In the always on world, how do you build customer loyalty?

From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations. We ask the CEO Jenn exactly how that works, and what lessons she's picked up along the way. David and Akeesh chat EV chargers. Here is the actual article with the actual news... https://www.theverge.com/2023/10/19/23922649/gravity-dc-fast-charger-new-york-500kw

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Episoder(954)

The Truth About 'Good Enough' AI

The Truth About 'Good Enough' AI

Eight years ago, Gene Reich was running an MSP and worried about help desk phishing: callers who weren't who they claimed to be, and sensitive data littered across email and ticketing systems. He and ...

29 Okt 22min

No Time to Mourn: Building a Tech Career Through a War

No Time to Mourn: Building a Tech Career Through a War

One morning, Diana Kocheva learns that the classmate she’d sat beside since she was seven has died. There is no time to mourn. There’s work, a podcast to record, and a mother in Zaporizhzhia who needs...

28 Okt 31min

Are You Assembling the Avengers While the Moment Passes?

Are You Assembling the Avengers While the Moment Passes?

For his last documentary, David flew a sound engineer and a TV production crew to a dry lake bed in the Nevada desert, just to record his footsteps and a passing car. Four hotel rooms, two cities, one...

27 Okt 27min

Why I Was Grateful When COVID Killed My Business

Why I Was Grateful When COVID Killed My Business

In 2020, every bar and restaurant shut, and the social media marketing business Tom Shaw had built for them went with them. With no clients left to answer to, he decided to learn to code. Today, as a ...

26 Okt 21min

Why My Investment App Knew I Was on the Phone

Why My Investment App Knew I Was on the Phone

Justin Pagano was on a phone call when he opened his investment app, and a banner appeared: we’re not calling you, and we’d never ask for this. No block, no extra step, just a nudge at the exact momen...

23 Okt 30min

Data in Sport: Can Numbers ever Overrule Gut Feeling?

Data in Sport: Can Numbers ever Overrule Gut Feeling?

David grabs Will Morgan, Principal Data Scientist at the Rajasthan Royals, on the floor at Data Decoded in Manchester, the day before they share a stage. Will went from 12 years in academia, with a Ph...

22 Okt 17min

The Ad Is Cringe. 300 Million Views Don’t Care.

The Ad Is Cringe. 300 Million Views Don’t Care.

You watch an ad and wince. It’s clumsy, it’s cringe, and you can’t imagine it converting anyone. Then it racks up 300 million views and converts brilliantly. For Ada Mockute Jaime, Chief Marketing Off...

21 Okt 41min

Is Your Data Lying to Your Board?

Is Your Data Lying to Your Board?

What happens when a prediction lands on a board slide and everyone treats it as a fact? Recorded live at Data Decoded, David sits down with transformation leader and founder Lucy Goudie straight after...

20 Okt 19min

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