Dude, what's my number

Dude, what's my number

Deliver Service Now

There is a customer service lesson here, I promise. Just give me a few sentences to set it up…

If you are going into a job interview or to fill out an application, there are just certain things you should know or have with you. Your phone number is one of them.

I was sitting in the lobby of the oil change place when an applicant came in for an application. There was a lot wrong with this picture. Now before you slam me on making fun of this guy or his situation, there were many things he could have done to make a better presentation.

First, he was not the first one through the door. It was a stroller with a sleeping, snotty child. He entered the building with great difficulty. He was dressed in a crooked baseball cap and jeans where the waist size was 4 inches bigger than his waist. The jeans were worn well below his buttocks.

· If I were looking for a job, I would have at least wiped the kids nose and at most found someone to watch him while I went job hunting; family, relative, friend, someone…

· Crooked hat and droopy jeans? I would have refused to give him the application to start with.

Next, he asked for the application. He then fumbled around in his pockets for something to write with. He sheepishly asked the manager for a pen.

· Bring your own damn pen. If you can’t afford to buy one, banks have tons of them for free in their lobbies. Go steal one before you go job hunting.

Finally, the topper on this ice cream sundae of a disaster… The applicant had to ask the manager of the establishment to look at his caller ID while he called the manager, as he had no idea what his own phone number was. He asked; “Hey dude, what’s my number?”

There are just somethings on an application you know they are going to ask; your phone number is one of them. Asking someone to look at their caller ID so that they can give you the information you should already know is lazy and slothful.

I can see now why this guy was unemployed. He was making no effort to make a good impression.

My question to you is “Are you slacking on creating a great impression everyday for your customers or clients?” Every day should feel like a grand opening at your business. Everyone loves a grand opening. They are festive, fun and exciting.

Disney has a grand opening every day in the Magic Kingdom. It is called the rope drop. They lead a heard of guests to a particular spot on Main Street and make them wait behind a rope. They can see the freshly cleaned streets, the castle and smell the confectionery.

After a song, dance and daytime fireworks, the rope is dropped and the guests surge forward.

This happens EVERY DAY!

What can you do to have a grand opening feeling every day in your business?

Remember, you won't profit unless you implement.


Episoder(44)

Discover Your Inner Gift: Vance Morris interviews Jonathan Adrien

Discover Your Inner Gift: Vance Morris interviews Jonathan Adrien

We all have a special gift. During this episode, Vance interviews Jonathan Adrien, a motivational speaker and a thought leader in leadership development and youth empowerment. He holds a Master’s degree from Penn State University in Leadership Development. He can be reached at https://www.motivationbyjon.com/ Author of the book ⁠“Systematic Magic, 7 Magic Keys to Disnify Any Business”⁠ Author of the new book “⁠Tales From the Customer Service Crypt⁠. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report ⁠"Systematic MAGIC, How to Disnify Any Business"⁠. Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning ⁠GKIC Marketer of the Year⁠. He can be reached at ⁠www.DeliverServiceNow.com⁠ or ⁠vance@deliverprofitsnow.com⁠ . For speaking engagements, please visit ⁠www.vancemorris.com

19 Mai 202328min

Business Credit: The Secret Sauce To Financial Success with Alexis Sonder

Business Credit: The Secret Sauce To Financial Success with Alexis Sonder

A little bit of a different podcast this week. I interview Alexis Sonder with the J.Galt company about the importance of creating and maintaining business credit, as opposed to personal. Alexis takes you step by step through the process Alexis worked for Louis Vuitton in sales and merchandising for the stores in Pennsylvania, New York, DC, Virginia and Maryland. It is there that she received world class sales training that money could never buy which helped to elevate her idea of customer service and it’s also where she learned how to create the ultimate customer experience. With all of this business experience and desire to be her own boss, in January 2023 she started her own business funding consulting practice consulting small businesses. As a certified business credit specialist, she understands the importance of separating personal finances from business credit. She can help small to medium size businesses build a robust credit profile on the EIN number attached to their LLC, so they can fund their business without ever risking their personal credit. She can be reached at asonder@jgalt.io / https://jgalt.io/asonder / Or text her at 610.733.7343 Vance Morris Author of the book ⁠“Systematic Magic, 7 Magic Keys to Disnify Any Business”⁠ Author of the new book “⁠Tales From the Customer Service Crypt⁠. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report ⁠"Systematic MAGIC, How to Disnify Any Business"⁠. Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning ⁠GKIC Marketer of the Year⁠. He can be reached at ⁠www.DeliverServiceNow.com⁠ or ⁠vance@deliverprofitsnow.com⁠ . For speaking engagements, please visit ⁠www.vancemorris.com

24 Apr 202333min

Cash flow surge, Disney style

Cash flow surge, Disney style

Do you need a cash flow surge? Listen for a Disney strategy you can adapt into your business that will generate an immediate flow of cash, leads or prospects. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

25 Jan 20228min

Despite tsunami warning, Trump flocks to ocean

Despite tsunami warning, Trump flocks to ocean

When does human stupidity end? Nursery school? Grade school? High School? PhD? Apparently, stupidity only ends when you are dead. After a volcano erupted a couple days ago, tsunami warnings were posted for the the entire west coast of the US. Instead of evacuations and people flocking to the interior of the country, to say.... South Dakota, these numbknuckles (not trump) ran towards the ocean! How is Vance going to transition from tsunami chasing dunce-like nincompoops to a client experience or marketing lesson? Great question, glad you asked. I am not really sure..... ....... Give me a sec....... Well, I suppose this is a great example of 'compelling'. Of which your marketing needs to be. What is compelling? Listen in..... Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

19 Jan 20226min

Failure orientation: Crusty Chicken verus Chick-Fil-A

Failure orientation: Crusty Chicken verus Chick-Fil-A

failure orientation mostly found in business owners, not entrepreneurs is when people are controlled by external circumstances. This happens to many mom and pops. They give up the minute Walmart puts up the coming soon sign on any empty lot. They curl up into the fetal position, cry woe's me and hide behind mommy's apron. Entrepreneurs are not wired that way. Just listen as a mom&pop chicken place tries to take on CFA Check out : https://www.deliverservicenow.com/vance-morris-magic-of-disney/ where I reveal the other 6 Magic Keys to Disnifying your business. Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

3 Jan 20224min

Write Copy FAST with Jack Turk

Write Copy FAST with Jack Turk

A-list copywriter, Jack Turk, joins the Systematic Magic Podcast to reveal how to write killer copy fast. For more on Jack, Click here: https://writekillercopyfast.com/info/headlinereport/report/ Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

6 Jul 202138min

Membership Multipliers and the Client Experience with Scott Whitaker and Vance Morris

Membership Multipliers and the Client Experience with Scott Whitaker and Vance Morris

Scott Whitaker, Founder of Membership Multipliers joins Vance for a conversation about creating a membership program and how to retain them. Scott can be found at https://www.membershipMultipliers.com Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

20 Mai 202143min

It is all about the details in your client experience

It is all about the details in your client experience

What is the first thing people encounter with your business or practice? Think about it. What's the first thing. Do you, how them, even before they get to the first interaction with you or your team, every business should be about the details. I mean, one small oversight could be the beginning of the end of your business. You need to be unwavering. You need to demand adherence to the details that you've set up in your business. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

13 Mai 20213min

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