How To Rebuild Trust On A Team

One of the biggest factors in helping a team collaborate optimally is the level of trust on the team. The extent to which team members feel safe to express themselves, believe their colleagues will deliver on promises, and trust their leader to lead can have a massive effect on their ultimate performance.

And as we know from research, trust is a reciprocal process. When one person acts with trust, the other feels trusted and responds with greater trust. But that virtuous cycle can turn into a vicious one when trust is broken. When trust is broken, either by leadership actions or by allowing a team members actions, it can be difficult to build it back. But there’s a few actions leaders can take to rebuild trust faster after the breach.

So in this episode, we’ll outline how to rebuild trust on a team through five steps that help kick start a new virtuous cycle of trust.

0:00 Introduction
1:45 Own The Failure
2:58 Understand The Consequences
3:58 Apologize
4:56 Outline The Correction
5:57 Ask For Help
7:10 Conclusion

While these steps will hasten the trust cycle, rebuilding trust still takes time. You can’t go through these steps and then pretend everything is back to normal. But by following these steps you’ll have gotten it started and you’ll have insight into where each member of the team is in terms of feeling trusted and trusting you and the team. And that will help you monitor how trust is building and how close the team is to getting back to doing their best work ever.

//DO YOUR BEST WORK EVER
If you liked this video and you want to help your team do their best work ever, check out the free resources we've compiled at https://davidburkus.com/resources

//ABOUT DAVID
One of the world’s leading business thinkers, David Burkus’ forward-thinking ideas and bestselling books are helping leaders and teams do their best work ever.

He is the best-selling author of four books about business and leadership. His books have won multiple awards and have been translated into dozens of languages. His insights on leadership and teamwork have been featured in the Wall Street Journal, Harvard Business Review, USAToday, Fast Company, the Financial Times, Bloomberg BusinessWeek, CNN, the BBC, NPR, and CBS This Morning. Since 2017, Burkus has been ranked as one of the world’s top business thought leaders by Thinkers50. As a sought-after international speaker, his TED Talk has been viewed over 2 million times. He’s worked with leaders from organizations across all industries including Google, Stryker, Fidelity, Viacom, and even the US Naval Academy.

A former business school professor, Burkus holds a master’s degree in organizational psychology from the University of Oklahoma, and a doctorate in strategic leadership from Regent University.

//SPEAKING
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//MUSIC
"Appreciate That" by David Cutter https://www.davidcuttermusic.com