Top Performance, Top Experience

Top Performance, Top Experience

This episode’s guest is Nat Ross of Pirelli. In this episode Nat shares some practical ways to engage with customers using tire products and other parts and accessories. These small interactions can have a large payoff, and Nat offers ways to make the most of these interactions. Through focusing on language when communicating with our customer and focusing on merchandising and more in the shop, Nat helps us get it done. Support the show

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Episoder(552)

Building Bivo: Carina Hamel on Product, Community, and Creating a Different Kind of Cycling Brand

Building Bivo: Carina Hamel on Product, Community, and Creating a Different Kind of Cycling Brand

Carina Hamel, co-founder of Bivo, joins Bicycle Retail Radio to share her journey from elite Nordic skiing and athletic product development into building one of cycling’s most recognizable emerging br...

28 Jul 33min

Shipping Smarter: Bikeflights Shipping Updates, RFID Tracking, and What Retailers Need to Know

Shipping Smarter: Bikeflights Shipping Updates, RFID Tracking, and What Retailers Need to Know

In this episode of Bicycle Retail Radio, we sit down with Michael Potter, Partnerships Director at Bikeflights, fresh off the NBDA Retailer Summit Central in Bentonville, to discuss the latest shippin...

21 Jul 30min

NBDA News Hour - June 2026

NBDA News Hour - June 2026

The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team...

14 Jul 59min

Inside the Industry: A Quarterly News Review with Bicycle Retailer Industry News - Episode 3

Inside the Industry: A Quarterly News Review with Bicycle Retailer Industry News - Episode 3

NBDA Executive Director Heather Mason returns with Bicycle Retailer and Industry News, for the third installment of the BRAIN Quarterly News Hour — breaking down the biggest stories shaping specialty ...

7 Jul 41min

Turning a Meh Wall Into a Money Wall: Retail Design Flex - Episode 22

Turning a Meh Wall Into a Money Wall: Retail Design Flex - Episode 22

Have you hit a wall with your store displays? Our Retailer Design Flex episode of Bicycle Retail Radio features Brian from Fixture Lab and NBDA President, Heather Mason as they tackle retailer flow a...

30 Jun 42min

NBDA Certified Bicycle Service Technician Microcredential with NWACC

NBDA Certified Bicycle Service Technician Microcredential with NWACC

Join NBDA Executive Director Heather Mason and Brandon Andrews, Director of the Bicycle Technician Program at Northwest Arkansas Community College (NWACC), for the official launch of the NBDA Certifie...

23 Jun 48min

NBDA News Hour - May 2026

NBDA News Hour - May 2026

The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team...

16 Jun 1h 13min

When the Journey Becomes the Mission: Martyn Ashton on RideAble Now, Adaptive Riding & the Future of Inclusive Cycling

When the Journey Becomes the Mission: Martyn Ashton on RideAble Now, Adaptive Riding & the Future of Inclusive Cycling

Mountain bike legend Martyn Ashton joins us to talk about his journey, founding RideAble Now, and explains what bike retailers should know about adaptive cycling. Learn more about RideAble Now and how...

9 Jun 56min

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