Conversational AI: technology to drive guest services and revenue

Conversational AI: technology to drive guest services and revenue

In this episode we explore how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service, with Rob LoCascio, Founder and CEO of Liveperson.

The Liveperson AI platform makes it easy for consumers to receive support and make purchases in the messaging channels they use every day. It counts some of the world’s biggest brands as its customers including Delta and Hawaiian Airlines the Cosmopolitan Hotel and Virgin Atlantic.

We discuss:

  1. How conversational AI help hotels reimagine how they serve their guests safely.
  2. How interacting with guests via messaging helps with loyalty
  3. How this type of technology helps hotels work efficiently when dealing with leaner staff without sacrificing service.
  4. The opportunities for using this technology to drive revenue.

Episoder(51)

The future of hotel B2B distribution, with Chinmai Sharma

The future of hotel B2B distribution, with Chinmai Sharma

In this episode, we delve into the dynamic world of Hotel B2B distribution. Join us as we explore the future of this ever-evolving industry with Chinmai Sharma, SVP and Global Head of Lodging, Ground...

13 Apr 202520min

Sustainability with Jennifer Klar of Six Senses

Sustainability with Jennifer Klar of Six Senses

In this episode, Jennifer Klar discusses Six Senses’ industry-leading approach to wellness and sustainability. Jennifer and I discuss the following: How Six Senses incorporate sustainability practic...

30 Okt 202319min

How to increase direct bookings through personalization with Juanjo Rodriguez

How to increase direct bookings through personalization with Juanjo Rodriguez

In this episode, we discuss using personalisation on your website to increase direct booking conversion. My guest is Juanjo Rodriguez, founder and CEO of technology company The Hotels Network. Juanjo...

8 Mar 202318min

How to turn wine into profit, with Adam Mogelonsky

How to turn wine into profit, with Adam Mogelonsky

In this episode, we discuss the latest trends in wine and how to profit from wine sales in your hotel or restaurant. My guest is Adam Mogelonsky, Partner at Hotel Mogel Consulting, renowned speaker, t...

1 Mar 202329min

The latest trends and developments in spa and wellness, with Tammy Pahel

The latest trends and developments in spa and wellness, with Tammy Pahel

In this episode, we explore the the latest trends and developments in spa and wellness with Tammy Pahel, Chief Wellness Officer for Alchemy Wellness Resorts and VP of Spa & Wellness Operations for Car...

9 Des 202224min

Appellation, a culinary-first hotel revolution, with Ed Skapinok

Appellation, a culinary-first hotel revolution, with Ed Skapinok

In this episode, we explore the development and launch of Appellation, a revolutionary new culinary-first hospitality-concept, with Ed Skapinok, Chief Commercial Officer. The brainchild of celebrated...

18 Okt 202222min

The recovery of tourism in Asia and the Pacific with Liz Ortiguera

The recovery of tourism in Asia and the Pacific with Liz Ortiguera

Recovery is well underway, with destinations opening worldwide, making substantial inroads back to consistent and reliable levels. In this episode, Liz Ortiguera provides an update on the region’s re...

22 Sep 202225min

How hotel and retail convergence is creating the next evolution, with Frank Trampert

How hotel and retail convergence is creating the next evolution, with Frank Trampert

The tourism and hospitality industry constantly evolves with new technologies, trends, and customer demands. Hotels have had to adapt to compete with online travel agencies to attract future guests to...

22 Aug 202224min

Populært innen Business og økonomi

stopp-verden
lydartikler-fra-aftenposten
dine-penger-pengeradet
rss-penger-polser-og-politikk
e24-podden
rss-borsmorgen-okonominyhetene
pengesnakk
livet-pa-veien-med-jan-erik-larssen
utbytte
rss-pa-konto
pengepodden-2
finansredaksjonen
morgenkaffen-med-finansavisen
liberal-halvtime
tid-er-penger-en-podcast-med-peter-warren
stormkast-med-valebrokk-stordalen
lederpodden
rss-markedspuls-2
okonomiamatorene
rss-sunn-okonomi