Wellbeing at the heart and soul of the guest experience at Banyan Tree

Wellbeing at the heart and soul of the guest experience at Banyan Tree

The pandemic’s widespread impact has supported the motivation of many people to lead healthier lifestyles for our physical and mental wellbeing.

Banyan Tree are “democratising wellbeing” through the “I am with you” service culture program for their associates. Banyan Tree believe the happiness of associates is inextricably linked to the satisfaction of Banyan Tree guests and the success of the business.

We explore:

  • Banyan Tree’s purpose and philosophy, beyond providing a luxury stay
  • What makes the well-being program different
  • The eight pillars of well-being
  • The purpose of offering the program to associates
  • Feedback from employees who have undertaken the program
  • Returns and long-term outcomes expected from the initiative

Episoder(51)

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The latest trends and developments in spa and wellness, with Tammy Pahel

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Appellation, a culinary-first hotel revolution, with Ed Skapinok

Appellation, a culinary-first hotel revolution, with Ed Skapinok

In this episode, we explore the development and launch of Appellation, a revolutionary new culinary-first hospitality-concept, with Ed Skapinok, Chief Commercial Officer. The brainchild of celebrated...

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The tourism and hospitality industry constantly evolves with new technologies, trends, and customer demands. Hotels have had to adapt to compete with online travel agencies to attract future guests to...

22 Aug 202224min

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