Humans and AI Bots Blur in the World's Call Center Capital
Big Take Asia27 Aug 2024

Humans and AI Bots Blur in the World's Call Center Capital

Call centers in the Philippines, the world’s second-biggest outsourcing center after India, are embracing artificial intelligence - and it’s radically changing what it looks and sounds like to work there.


On today's Big Take Asia Podcast, host Rebecca Choong Wilkins demos the Sanas AI app and talks to Bloomberg's Saritha Rai about the industry's rapid transition and what it might mean for workers around the world.

Read more: The World's Call Center Capital Is Gripped by AI Fever — and Fear

See omnystudio.com/listener for privacy information.

Episoder(127)

A New Breed of Scammer Is Targeting Asia's Ultra-Rich

A New Breed of Scammer Is Targeting Asia's Ultra-Rich

Reports of alleged imposters are cropping up more and more in the family office frenzy in Singapore and Hong Kong. The ultra wealthy use family offices to manage their finances and affairs. Today on T...

11 Jun 202417min

A Stunning Election Result in India as Modi and BJP Fall Short

A Stunning Election Result in India as Modi and BJP Fall Short

Narendra Modi’s Bharatiya Janata Party lost its majority in India’s parliament. The stunning blow is forcing Modi to rely on allies to form a government for the first time since he stormed to power a ...

5 Jun 202416min

Will the World’s Biggest Nuclear Power Plant Get a Restart?

Will the World’s Biggest Nuclear Power Plant Get a Restart?

All of Japan's 54 nuclear reactors were shut down after the 2011 earthquake and tsunami. As the country's energy needs soar, debate is heating up over whether to bring the world’s largest nuclear plan...

28 Mai 202416min

What Does China’s Economic Slowdown Mean For the Communist Party?

What Does China’s Economic Slowdown Mean For the Communist Party?

After four decades of unparalleled gains in income and wealth, China’s 1.4 billion have been hit by a series of blows: a real estate collapse, a trade war with the US, and a crackdown on entrepreneurs...

21 Mai 202420min

The Rise of Modi, Part 2: How India’s Leader Came Back From the Brink

The Rise of Modi, Part 2: How India’s Leader Came Back From the Brink

In 2002, Narendra Modi was facing the biggest political crisis of his career. But in the aftermath of riots that left more than 1,000 people dead – most of them Muslims – he saw an opportunity to turn...

14 Mai 202420min

The Rise of Modi, Part 1: Why India’s Leader Is So Popular – and Polarizing

The Rise of Modi, Part 1: Why India’s Leader Is So Popular – and Polarizing

Narendra Modi is arguably the world’s most popular politician. With nearly 1 billion Indians eligible to vote in a six-week election that concludes on June 4, Modi and his party are expected to win a ...

14 Mai 202417min

Introducing: Big Take Asia

Introducing: Big Take Asia

A deep dive into understanding Asia and how it impacts the global economy and world of business.See omnystudio.com/listener for privacy information.

14 Mai 20241min

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